OPS Office Assistant, Enrollment Services Center

Florida Gulf Coast University • Lexington, MA

1d

About The Position

The OPS Office Assistant in the Enrollment Services Center plays a crucial role in ensuring smooth and efficient office operations. This position is responsible for performing a variety of routine office tasks, including answering phones and greeting visitors. Typical duties include but are not limited to: Provide excellent customer service to students, staff, and external stakeholders, addressing their needs and concerns promptly and professionally. Welcome visitors with a friendly demeanor and provide necessary information. Address basic general inquiries and direct visitors to the appropriate staff members. Answer incoming calls promptly and route them to the correct departments or individuals. Sort and deliver mail/packages throughout the office in a timely manner. Accurately file paperwork, make copies, and compile documents as needed. Assist with small, assigned projects to support the department’s goals. Assist with the planning and execution of department events. Other Duties: Perform other job-related duties as assigned by supervisors.

Requirements

• High school diploma
• One year of related work experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Experience with Database maintenance and entry.
• Excellent interpersonal, verbal and written communication skills.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to exercise good judgement.
• Ability to multi task and work under pressure.
• Ability to meet deadlines for work assignments.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to work in a fast-paced and high-volume department.
• Ability to establish and maintain a good rapport with university faculty, staff, students, and the general public.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.

Responsibilities

• Provide excellent customer service to students, staff, and external stakeholders
• Welcome visitors and provide information
• Address basic general inquiries and direct visitors
• Answer incoming calls and route them
• Sort and deliver mail/packages
• Accurately file paperwork, make copies, and compile documents
• Assist with small, assigned projects
• Assist with the planning and execution of department events
• Perform other job-related duties as assigned by supervisors

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED