OPS One-Stop Advisor

University of North Florida Alumni Association • Jacksonville, FL

1d • $17 • Onsite

About The Position

This position primarily supports the One-Stop concierge desk, providing face-to-face assistance to students who may need to visit the One-Stop office. May occasionally interface with the public on the phone or email. Problem solve and troubleshoot student concerns, ensuring that they are visiting the appropriate office for assistance. Create a welcoming and energetic environment for office visitors. Uphold professional demeanor while assisting students and university constituents. Provide cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid to prospective students, current students, alumni, parents, faculty, staff, and the University community. Collects and analyzes student information as appropriate with discretionary use under FERPA rules for use in handling all Enrollment Services activities. Adhere to the confidentiality rules and restrictions set forth by FERPA for use in handling all Enrollment Services activities. Maintain knowledge of university, departmental, federal, and state regulation and policies with emphasis on Enrollment Services functions. Uphold professional demeanor while assisting students and university constituents. May be called upon to perform other duties as requested by supervisor.

Responsibilities

• Provide face-to-face assistance to students at the One-Stop concierge desk.
• Interface with the public on the phone or email.
• Problem solve and troubleshoot student concerns.
• Create a welcoming and energetic environment for office visitors.
• Provide cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid.
• Collect and analyze student information under FERPA rules.
• Adhere to FERPA confidentiality rules.
• Maintain knowledge of university, departmental, federal, and state regulations and policies.
• Perform other duties as requested by supervisor.

What This Job Offers

• Education Level: No Education Listed