Business Banking AML - Ops Professional MKTS

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Ops Professional MKTS will directly engage with Business Banking clients to lead complex AML/KYC refresh activities for their profiles, ensuring full alignment with U.S. AML/KYC regulations, BSA requirements, OFAC guidance, and internal standards. This role is client‑facing and requires advanced subject matter expertise, and the ability to influence operational outcomes. While initially scoped as an individual contributor role, responsibilities may expand to include direct management of analysts based on business needs and performance.

Requirements

Strong written and verbal communication skills, ensuring clear, accurate, and client‑friendly interactions.
Proven ability to manage complex AML/KYC refresh cases.
Knowledge of U.S. AML/KYC frameworks, sanctions screening, and risk rating methodologies.
Proficiency in Microsoft 365 and familiarity with AML/KYC screening platforms.
Analytical, prioritization, and decision-making skills; consistent SLA delivery.

Nice To Haves

Track record of successful oversight of Business Banking AML/KYC refresh portfolio, inclusive of external client outreach and engagement with sales teams.
Bachelor’s degree (Finance, Accounting, Business, Law) or equivalent experience.
CAMS/CFE/CRCM certification or similar credentials.
2+ years in AML/KYC or financial crimes risk operations; experience in leadership or mentoring roles preferred.

Responsibilities

Lead client‑facing outreach and information-gathering efforts to complete high‑risk AML/KYC refresh reviews, including CDD/EDD updates, and sanctions screening.
Communicate professionally with external clients to obtain required information and resolve deficiencies.
Communicate directly and professionally with internal partners to obtain required documentation, clarify discrepancies, and resolve deficiencies.
Execute and oversee high-risk AML/KYC refresh reviews for Business Banking clients, including CDD/EDD updates, sanctions screening, PEP checks, and adverse media reviews.
Serve as a subject matter expert for refresh processes, providing guidance and escalation support to analysts and stakeholders.
Manage refresh pipeline priorities, track delivery against SLAs, and ensure audit-ready documentation.
Partner with Compliance, Sanctions, Operations, Front Office, and Technology teams to resolve complex issues and drive process improvements.
Identify and implement continuous improvement opportunities across policy, process, and tooling.
Prepare and present metrics, reporting, and analytics to leadership.
Potential future responsibility: Direct management of analysts, including coaching, performance oversight, and capacity planning.