Optical Supervisor

LAKEWOOD HEALTH SYSTEM•Staples, MN

4d•$28 - $40•Onsite

About The Position

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond. The Optical team at Lakewood Health System provides comprehensive optical retail and clinical services that support patient vision care. The team works closely with providers and clinic staff to ensure patients receive high-quality eyewear solutions, efficient service, and a positive care experience. The department supports optical dispensing, patient education, insurance coordination, and revenue cycle activities related to optical services. The Optical Supervisor leads the daily operations of Lakewood’s optical services while supporting staff, patient care, and operational performance to deliver a positive patient experience and high-quality optical services.

Requirements

Completion of an Opticianry Training Program
American Board of Opticianry (ABO) Certification
National Contact Lens Examiners (NCLE) Certification
3–5 years of experience in optical operations, clinic optical services, or retail optical environments

Nice To Haves

Demonstrates strong leadership and team development skills.
Promotes a collaborative and patient-centered team environment.
Demonstrates attention to detail in operational processes and patient service.
Communicates effectively with patients, staff, and providers.
Maintains strong organizational and workflow management skills.
Shows initiative in improving operational efficiency and patient experience.

Responsibilities

The Optical Supervisor oversees the day-to-day operations of the optical clinic and retail optical services while supervising optical staff and ensuring efficient workflows.
This role functions as a working optician and/or optical technician, assisting patients with eyewear selection, fittings, and adjustments while supporting billing accuracy, insurance coordination, and revenue cycle activities.
The supervisor collaborates with clinic leadership to ensure operational efficiency, financial performance, and a positive patient experience.