Optician / Optical Sales Associate

Grand Rapids Ophthalmology•Grand Rapids, MI

7d•Onsite

About The Position

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

Requirements

Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
High school diploma or general education degree (GED) required
One year in a customer interactive position; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred

Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patients' wants and needs and sell to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders in E360
Ensure all job aids and policies are followed
Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
Follow all protocols to keep frame inventory accurate
General office duties and cleaning to be assigned by manager
Assist with other duties in the office as needed