Distribution Center Order Control Manager

Horizon Group USA, Inc.•McDonough, GA

1d•Onsite

About The Position

The Order Control Manager oversees all order processing operations to ensure customer orders are entered accurately, fulfilled efficiently, and shipped on time. This role serves as the central coordination point between sales, inventory, logistics, and customer service to ensure smooth order execution. The manager leads and develops the order control team, resolves order discrepancies, improves departmental processes, and supports high levels of customer satisfaction and operational performance.

Requirements

3-5 years of experience in order management, supply chain operations, or a similar role required (ideally in a distribution center or manufacturing environment).
Proven experience in team management and leadership required.
Strong understanding of order processing systems and software (e.g., ERP systems like SAP, Oracle, or similar).
Excellent organizational and multitasking skills.
Ability to troubleshoot issues and think critically to resolve problems efficiently.
Strong attention to detail with a focus on accuracy in all areas of order management.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent communication and interpersonal skills, both verbal and written.
Ability to work under pressure and meet tight deadlines.
Strong leadership and team management abilities.
Customer-focused attitude with a commitment to providing high-quality service.

Responsibilities

Oversee and supervise the daily processing of customer orders, ensuring timely and accurate entry.
Monitor order status through all stages of fulfillment and proactively address delays or issues.
Ensure orders meet company policies, service level expectations, and quality standards.
Ensure department handles order prioritization and manage urgent or high-priority requests to meet customer expectations.
Lead, mentor, and motivate the Order Control Supervisor and team to meet departmental (KPIs) and goals.
Provide guidance and support in resolving order-related challenges.
Conduct regular performance evaluations, coaching sessions, and team meetings.
Develop training materials and provide ongoing skill development for team members.
Work closely with sales, production, inventory, and logistics departments to ensure smooth communication and order fulfillment.
Communicate with Customer Logistics Team regarding inventory availability and order discrepancies.
Collaborate with the customer service team to resolve any order-related issues or concerns from customers.
Investigate and resolve any issues related to order discrepancies, including missing items, incorrect shipments, or damaged goods.
Work with inventory management to update and maintain accurate stock levels in the system.
Generate and analyze order-related reports, including order volume, fulfillment accuracy, and on-time delivery performance.
Identify trends and areas for improvement and make recommendations to improve operational efficiency.
Ensure compliance with quality standards and regulatory requirements in order processing.
Continuously review and streamline the order control process for efficiency and accuracy.
Suggest improvements to the system or workflows to increase productivity and customer satisfaction.
Ensure a timely response from the order control team on all customer inquiries regarding order status, delivery timelines, and order changes.
Maintain a professional relationship with customers, ensuring they are informed and satisfied with the order fulfillment process.