Order Entry Customer Service Representative

Aston Carter•Franklin, TN

13h•$21 - $22•Onsite

About The Position

The Customer Support Representative is pivotal in ensuring a positive client experience by managing inbound communications, processing orders, and resolving inquiries across various channels such as phone, email, and fax. Approximately 20-30% of time will be spent on the phone, with the remainder dedicated to email and customer order entry systems.

Requirements

High school diploma required; some college coursework preferred.
Minimum of 2 years of experience in a customer service or support role.
Strong data entry skills with a focus on speed and accuracy.
Proficient in general computer applications; familiarity with ERP systems is a plus.
Experience in a manufacturing or logistics environment is advantageous.
Excellent verbal and written communication abilities.
Professional and courteous phone demeanor.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving mindset with a proactive approach.
Comfortable working in a dynamic, fast-paced setting.
Collaborative team player.

Responsibilities

Respond to customer inquiries regarding order placement, pricing, delivery timelines, invoices, product returns, and general support issues.
Accurately enter and update purchase orders using an enterprise resource planning (ERP) system.
Handle expedited order requests and follow up on delayed or lost shipments, including initiating claims and issuing credits when necessary.
Process catalog orders and send relevant documentation such as invoices, order confirmations, and packing slips.
Perform additional administrative or support tasks as needed.