Order Entry Specialist

Human Kinetics•Champaign, IL

1d•$32,000 - $48,500•Onsite

About The Position

The Order Entry Specialist position involves accurately entering customer orders and credits into the customer service processing software, as well as providing support to the Customer Service Team by performing other assigned tasks and providing backup coverage. This role requires strong data entry skills, attention to detail, and the ability to work independently while contributing effectively to a team environment with minimal supervision. As needed, they will work with external customers and internal staff.

Requirements

A high school diploma or equivalent is required, some college coursework preferred.
Customer communication (in-person, written, or over the phone.)
Intermediate working knowledge of Microsoft suite of products including Outlook, Word, and Excel
HK Values: Integrity Resourcefulness Effort Respect Teamwork Stewardship
Alpha numeric data entry 40 wpm-95% accuracy rate.
Ability to prioritize assigned tasks with minimal oversight.
Utilization of critical thinking skills to independently identify, research, & resolve complex task questions and issues with minimal assistance.
Productive communication. Ability to provide all information and explain an issue while presenting potential solutions.
Ability to proactively seek & embrace constructive feedback as opportunities for learning and improvement, Willingness to learn and adapt.

Responsibilities

Correctly and accurately use the customer service processing software and credit card payment center with minimal assistance.
Review customer order or return credit paperwork ensuring all required information is included before keying into customer service processing software.
Complete entry of customer order or credit into customer service processing software &, as needed, credit card payment center.
Independently performing complex order & credit tasks.
Work as one in a team rotating daily customer service software processes, shared incoming order email folders, and reviewing website high-risk customer orders.
Asks questions, follows instructions & procedures to accurately complete assigned tasks.
As needed, communicate professionally with customers & internal staff via phone, email, and Web Help Desk ticket system to process orders & credits.
Follow established customer order & credit procedures while meeting departmental accuracy rates & completion times.
Utilize a strong knowledge of all Human Kinetics products including delineation of print & electronic product delivery, HK websites, & promotional campaign discount codes.
Complete varied individual & departmental tasks assigned on an ad hoc or regular basis.
Follow departmental processes on how to handle printed order & credit customer service processing software copies along with filing processes for printed orders & credit paperwork.
Work cohesively & collaboratively with co-workers focusing on communication, problem-solving, & mutual support.
Adhere to established procedures, meets accuracy rates, and timeframes for completion of tasks expected for the department.
Keep the Customer Service Director & CSR III updated on workload trends, asking for assistance when needed.
As needed, provide insight, leadership, & solutions on regular & atypical, assigned tasks.
Collaborate with co-workers on primary & backup task training.
Write, update, & review instructions for existing or new assigned tasks as needed.
Collaborate with the Customer Service Director & CSR III ensuring all orders & credits are keyed into customer service software by annual physical inventory & fiscal year-end deadlines.
Physically count inventory during annual physical inventory.
Attempt to upsell or cross-sell products on customer orders.