Order Entry

Vinylmax•Hamilton, OH

1d•$20 - $20

About The Position

Accurately enters and verifies B2B customer orders, prioritizing deadlines and coordinating with internal teams to ensure correct and timely production.

Requirements

High School Diploma, General Educational Development Diploma (GED) or equivalent experience
Customer service or related experience (call center, administrative assistant, sales)
Familiarity with Microsoft Office Suite required, especially Word, Excel, and Access.
Must have strong communication and interpersonal skills.
Must have strong communication and interpersonal skills.
Detail oriented and able to handle stress.
Excel in a fast-paced environment, working against deadlines.
Able to spend long hours sitting, using a computer and phone which requires high attention to detail.
Must be punctual and able to stay on the job for the required hours.
Accepting candidates interested in full time or part time work.
Full time work schedule is typically Monday through Friday, during day shift, 40 hours per week with overtime if required.
A criminal background check is required for all positions, upon offer of employment.
We are a drug-free workplace.

Responsibilities

Business to Business- No Cold Calling
Receive orders mainly by email and prioritize per production “cut off” according to shipping regions.
Enter costumer orders in Vinylmax databases (Fenevision).
Orders include custom windows and patio doors (dimension, color, glass options).
Orders are entered by priority per “cut off”.
The information regarding the orders will be used by manufacturing to build the windows and patio doors.
Check orders to make sure the correct product is entered and manufactured.
This is especially important when customers draw an outline of the product requested.
Vinylmax will make no assumptions and orders may have to clarify with customers.
Most of the times a Customer Service Rep will contact the Customer but there may be a need for limited contact with customers directly by the Order Entry position.
Identify, research, and resolve issues using the computer system.
Obtain and evaluate all relevant information to handle inquiries and complaints
Work as a team player with Customer Service, Production, etc.
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments and with customers in an open and pleasant manner.
External customer interactions usually include Branch Managers, Counter Personnel, and Sales Representatives
Recommend process improvements and be comfortable to defend position and provide feedback to Customer Service Manager and coworkers
Performance metrics include accuracy and volume of orders entered.
All orders entered will follow a complete entry, checking, and verification