Order Fulfillment Manager

GEA Group • Fresno, CA

6d • $98,000 - $110,000

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. Working at GEA Group has significant benefits: • Start strong – Medical, dental, and vision coverage begins on your first day • Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore • Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster • Keep learning – Take advantage of tuition reimbursement to further your education or skillset • Live well – Our wellness incentive program rewards healthy habits • Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance • Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses Responsibilities / Tasks Oversees and manages region order handling and processing for customers and Region & Countries. Implements policies, objectives, and department initiatives to improve customer and company processes through process analysis. Develops key performance criteria and standards, monitoring and managing customer service/order takers' performances. Establishes operational targets, best practices, and training programs to support service, quality, and efficiency standards. Identifies and adopts best models and tools to enhance the customer experience across the department for long-term results. Develops collaboration with key stakeholders to maintain effective operations and deliver optimal results. Manages day-to-day performance of customer service staff. Operates as a change agent, coaching employees and closing performance and behavior gaps. Serves as a key system matter expert and is well-versed in SAP and other related tools. Oversees accounts payable and receivable functions, stepping in to assist when needed. Key Accountabilities: Develop and implement mid- and long-term order processing strategies for local spend, considering cross-functional aspects and spanning multiple positions. Collaborate as a strong partner in designing the overall order processing strategy, incorporating input from the operations and sales teams, while also taking into account budget and company financials. Significantly improve existing processes by leveraging comprehensive knowledge of other business functions beyond the Order Desk processes.

Requirements

• University bachelor's degree in business or accounting OR equivalent 5 years of experience
• Proficient order processing skills with at least 5 years of experience
• Extensive experience in Order Desk processes and leading regional implementations
• Versatile work experience in both complex matrix and centralized organizations
• Profound knowledge of international contract management
• Proven expertise in designing and implementing cost and process optimization concepts
• Ability to lead culturally diverse teams and build relationships
• Deep understanding of international business
• Strong analytical and strategic thinking abilities
• Takes ownership of work and outcomes, including successes and mistakes
• Excellent communication skills

Responsibilities

• Oversees and manages region order handling and processing for customers and Region & Countries.
• Implements policies, objectives, and department initiatives to improve customer and company processes through process analysis.
• Develops key performance criteria and standards, monitoring and managing customer service/order takers' performances.
• Establishes operational targets, best practices, and training programs to support service, quality, and efficiency standards.
• Identifies and adopts best models and tools to enhance the customer experience across the department for long-term results.
• Develops collaboration with key stakeholders to maintain effective operations and deliver optimal results.
• Manages day-to-day performance of customer service staff.
• Operates as a change agent, coaching employees and closing performance and behavior gaps.
• Serves as a key system matter expert and is well-versed in SAP and other related tools.
• Oversees accounts payable and receivable functions, stepping in to assist when needed.
• Develop and implement mid- and long-term order processing strategies for local spend, considering cross-functional aspects and spanning multiple positions.
• Collaborate as a strong partner in designing the overall order processing strategy, incorporating input from the operations and sales teams, while also taking into account budget and company financials.
• Significantly improve existing processes by leveraging comprehensive knowledge of other business functions beyond the Order Desk processes.

Benefits

• Medical, dental, and vision coverage begins on your first day
• Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• A 7% 401(k) employer match helps grow your retirement savings faster
• Take advantage of tuition reimbursement to further your education or skillset
• Our wellness incentive program rewards healthy habits
• Access to a confidential Employee Assistance Program for personal or professional guidance
• Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager