Order Fulfillment Operations Supervisor

Rotech Healthcare Inc.•Murray, KY

About The Position

We are seeking a dedicated Order Fulfillment Operations Supervisor to join our team. In this position, you will assist in managing the daily employees, and activities of a high volume distribution facility, including but not limited to: order picking, order packing and order shipping of different product lines. These product lines are medical in nature with critical oversight needed to fulfill orders accurately along with completing all orders daily.

Requirements

High school diploma or GED equivalent, required
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Ability to extract and manipulate large data files across multiple databases
Company inventory management systems, company warehouse management and data systems and other such programs
Email transmission and communication
Internet navigation and research
Learn company information systems and locations of key database files within inventory, shipping, etc.
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Clearly read small print on forms, product labels and handhelds
Lift and carry office equipment and individual boxes
Occasional Night and/or Weekend work
Requires close vision to small print on computer and/or tablet and paperwork
Requires sitting, walking, standing, talking and listening
Walking and working on one’s feet for extended periods of time
Background check (company-wide)
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

College degree preferred
Two years in a leadership position within fulfillment and/or warehouse operations
Experience with ERP, MRP and WMS Systems
Experience with medical equipment, preferred
Medical terminology, preferred

Responsibilities

Aids in the development and execution of various daily, weekly and monthly reports
Assist in the development and implementation of business process initiatives to optimize departmental operations in accordance with overall business objectives
Assists in the hiring, on-boarding training and managing performance of warehouse staff
Assists in training plans for immediate and long-term performance improvements and growth opportunities
Daily management of employees within the Warehouse
Embodies safety training and reporting for Murray operation
Ensure orders are filled accurately and shipped timely
Ensures associates are practicing safe work habits, ensuring a safe work environment
Identifies continuous improvements for more effective and efficient operations
Manages all Team Leads and Direct Reports within their department
Manages high volume picking, packing and shipping for multiple product lines
Manages the daily activities of large centralized distribution center
Must be able to occasionally work weekends and after-hours during peak times (this is non-typical)
Occasional Night and/or Weekend work
Participate in cross training and continuous skill development
Participates in preparation for compliance audits
Prevents product damage and shrinkage, accidents, and occupational hazards
Provides clear direction and general guidance to the department in the formulation and implementation of procedures and ensures that these are translated and enforced into action to meet operational goals
Provides senior level project management support as needed
Special projects as needed
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations