Order Management Deliver Operator

Valmet • Houston, TX

3d

About The Position

Are you a professional looking to expand your career with an industry front runner in the Houston, Texas region? Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! Our winning team is built by continuous investment in skills development, leadership, and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry-leading team of automation professionals. As an Order Management Deliver Operator responsibilities include, but are not limited to, processing and administration of customer agreements, partnering with Service Managers to ensure proper receipt, invoicing, and collection related to service agreement, maintaining related documentation properly within internal systems. Work complexity and business impact: Works independently to complete given assignments, carrying out day-to-day sales coordination activities responding to internal and customer enquiries that may require some initiative. Analyses and improves current ways of working. Guides and influences others within own area of expertise.

Requirements

• Previous experience in customer service, order management, or sales support, preferably within the industrial automation, manufacturing, or spare parts industry.
• Strong attention to detail and accuracy in data entry and order management.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize workload in a fast-paced, high-volume environment.
• Proficiency in ERP systems and Salesforce.

Nice To Haves

• Basic technical understanding of automation or industrial spare parts is a plus.
• Problem-solving skills and a customer-first mindset.

Responsibilities

• Order Management: Process and manage customer purchase orders (POs) from receipt to delivery, ensuring accuracy and efficiency.
• Customer Support: Respond to customer inquiries regarding quotes, order status, lead times, and pricing. Serve as the primary point of contact for customers, providing timely updates on orders, shipments and any issues.
• Technical Assistance: Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components for their needs.
• Warranty Handling: Manage warranty claims, coordinating with internal teams to resolve issues and process replacements.
• Collaboration: Work closely with internal departments such as sales, engineers, logistics, and supply chain to ensure smooth order fulfillment.
• Documentation & Reporting: Maintain accurate records of customer interactions, orders and warranty claims in the company’s ERP and CRM systems.
• Invoicing Support: Ensure accurate and timely invoicing of processed orders, collaboration with the finance team to resolve any discrepancies.

Benefits

• We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.
• Includes a generous wage and benefits package that includes a company-funded registered pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed