Order Management Quality Manager (m/f/d)

Bruker•Porto, MA

About The Position

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11 000 employees (more than 2000 employees in R&D) are working on this permanent challenge, at over 90 locations on all continents. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. The Order Management Quality Manager (m/f/d) oversees portfolio governance and ensures all Order Management (OM) quality initiatives align with organizational strategy and compliance requirements, particularly those related to RAR. This role leads a team of functional specialists, drives process excellence, and fosters a strong service management culture across the hybrid OM operating model. The Manager is accountable for improving order accuracy, strengthening internal controls, enhancing data quality, and championing continuous improvement across the global OM community.

Requirements

Bachelor’s degree in Business Management, Operations, Finance, or related field required
Minimum 8 years in Order Management, OTC, or Customer Operations
3-5 years of team leadership or people management experience
High discipline, reliability, and focus on outcomes
Strong project management discipline with proven experience leading complex, global initiatives
Ability to navigate diverse perspectives and resolves conflicts with minimal disruption
Strong and effective communication with senior stakeholders and diverse audiences
English language fluency required (min. C1 Level)

Nice To Haves

MBA or other relevant professional certification preferred
Experience in similar industry preferred
Customer-centric and decision-making abilities
knowledge of additional languages is a plus

Responsibilities

Lead a team of OM quality specialists, managing daily operations, workload allocation, and performance
Prioritize initiatives to maximize business impact and support high‑visibility projects
Promote operational excellence through standardized practices while supporting division‑specific requirements
Govern all OM quality-related initiatives, including: Right‑First‑Time (RFT) improvement programs
Compliance with contract terms and RAR process requirements
Customer and product master data integrity
Exception reduction and automation opportunities
Quality-related cleanup actions across OM
Deployment of service mindset and quality culture across OM and GBS teams
Supporting broader organizational alignment through cross‑functional collaboration
Challenging the business to uphold quality standards and advocating for GBS needs
Prepare, analyze, and present OM quality metrics, KPI dashboards, and management reports
Conduct deep-dive analyzes to identify risks, recurring issues, and process gaps
Monitor KPIs and implement corrective actions to drive continuous improvement
Lead process review and optimization efforts to enhance accuracy, efficiency, and compliance
Partner with IT and functional stakeholders to drive SAP/SFDC enhancements
Standardize best practices and support process harmonization across OM globally
Identify opportunities for automation of recurring exceptions and high-volume activities
Build productive relationships with divisional OM teams, Revenue Accounting, IT, and other key partners
Support internal and external audits of OTC processes, ensuring adherence to control standards
Address audit findings and implement sustainable remediation measures
Provide training on requirements, systems and OM best practices