Order Management Specialist

ABB • New Berlin, WI

16h • Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
Your role and responsibilities
Provide order management, communication, problem resolution, and follow through. Order Management Specialist’s responsibility includes collaboration with other functions to provide responses to customers’ requirements while also anticipating future needs.

The work model for the role is: #LI-Hybrid at our New Berlin, WI location (1-2 Days in Office/4-3 Days Remote)

This role is contributing to the Motion Service business in US.

Requirements

• High School Diploma or GED and 9 years of relevant work experience or an Associates’ degree and 7 years’ of relevant work experience.
• Knowledge of SAP required; Salesforce experience preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages; ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of written, and oral instructions.
• Applicants must possess work authorization to work permanently in the US without sponsorship now or in the future

Nice To Haves

• Salesforce experience preferred

Responsibilities

• Manage customer transactions with a high degree of accuracy including but not limited to sales orders, project orders, return orders, debit/credit memos, using SAP.
• Develop and maintain business processes to streamline order processing.
• Develop creative and proactive solutions to day-to-day and event-based problems. Be an active member of the lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges.
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions.
• Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines and ABB internal policies. A basic understanding of these policies is also required.
• Follow and comply with all safety and work rules and regulations; Maintain departmental housekeeping standards.

Benefits

• We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED