Order Management Specialist

stratasys•Minnetonka, MN

About The Position

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care. Stratasys Direct Manufacturing (SDM) is seeking an Order Management Specialist to ensure accurate and timely processing of customer orders throughout the full order lifecycle. This role maintains order data integrity, resolves routine order issues, and coordinates closely with Sales, Customer Service, and Supply Chain teams. The Order Management Specialist supports customer satisfaction and operational efficiency by adhering to established order management processes and maintaining clean, accurate order records.

Requirements

As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Associate’s degree in business, operations or another related field
Two years entering and maintaining order data in ERP or order management systems
Strong attention to detail and data accuracy
Ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, particularly Excel

Nice To Haves

Experience in a mid- to large-size organization.
Familiarity with order-to-cash or supply chain processes.
Experience working specifically with Oracle and Salesforce

Responsibilities

Enter customer orders accurately into the ERP or order management system
Validate order details including pricing, quantities, shipping terms, and customer information
Ensure required approvals and documentation are obtained prior to order release
Resolve order discrepancies such as pricing errors, missing information, or delivery issues
Respond to internal inquiries related to order status and documentation
Escalate complex issues to senior team members or management as needed
Monitor orders through fulfillment and update system notes as needed
Maintain accurate order documentation and audit trails
Support order holds, releases, and changes in accordance with company policies
Support the online customer experience on the Hub by managing support tickets for orders, user access, account issues and technical problems
Follow established order processing procedures and internal controls
Identify data or process issues and communicate findings to the team
Partner with Sales, Customer Service, Finance, and Supply Chain to support order execution
Participate in team meetings and contribute to operational improvements