Order Processing Coordinator

Alphatec Spine•Carlsbad, CA

4d•$24 - $26

About The Position

The Order Processing Coordinator is responsible for processing pre and post surgery orders, credit memos and re-bills associated with customer orders. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.

Requirements

Error free and efficient 10-key data entry skills
Experience with data entry; medical device purchase order / sales order experience a plus
Professional demeanor
Detail oriented and thorough with procedure compliance
Proficient in MS word, Excel, and Outlook
Strong verbal and written communication skills
Able to multi-task and work in a fast-paced, deadline driven environment
Good organizational and time management skills
Available to work over-time when necessary
High School degree or equivalent
A minimum of 1-2 years experience in data entry or order processing, preferably in the medical device and/or spine industry
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

Responsibilities

Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.
Processes the average number of direct hospital orders per day that meets the current department standards with 100% accuracy.
Processes the average number of CBM orders per day that meets the current department standards with 100% accuracy.
Processes the average number of loose inventory orders per day that meets the current department standards with 100% accuracy.
Processes the average number of credit memos and re-bills each day that meets the current department standard.
Communicates with sales to obtain information required to complete a sales order and generate an invoice.
Provides timely and accurate information to all customer requests.
Generates reports from ERP system and distributes as appropriate on a weekly, monthly, and quarterly basis.
Attends product training sessions and maintains ongoing product knowledge.
Attends ACE Spine Course and passes exam with a score of 90% or higher.
Communicates with internal departments and external customers as appropriate.
Maintains regular and consistent attendance, including adherence to shift schedule
Performs other duties as assigned.