Order Processing & Customer Experience Specialist

Boston Document Systems•Marlborough, MA

33m•Hybrid

About The Position

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. BDS is seeking a team-oriented and highly motivated individual to join our growing team. BDS maximizes customer retention by focusing 100% on customer experience. The entire company is customer-obsessed, working as one team, paying attention to every detail to maximize customer retention while developing new ways to meet client needs and bring on new customers. The Order Processing & Customer Experience Specialist will be responsible for processing new orders, providing pre-sales account support, and will work with internal teams at BDS to ensure a lasting, customer-centric approach that aligns with BDS organizational goals and objectives. This role is largely remote but may require in office work for training, team meetings, company meetings or any other work purpose determined to be in person.

Requirements

High school or GED required; associate or bachelor’s degree preferred.
Strong Attention to detail and extremely organized.
Excellent communication (written and verbal) skills.
High degree of persistence and integrity with a strong work ethic and positive attitude.
Superb problem solving and analytical skills.
Exceptional customer service skills effective at problem resolution and client satisfaction.
Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
Exceptional time management and organizational skills, and the ability to work independently.
Can-do Attitude and a willingness to learn

Nice To Haves

Sales, Customer Service, or Sales Administration experience preferred
Strong systems skills including Excel, Microsoft office

Responsibilities

Provide our internal partners with the highest level of administrative support.
Partner and collaborate effectively with all functional areas of the business and departments within BDS.
Process sales paperwork and order processing documentation to establish and set up accounts.
Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
Communicates directly and regularly with senior management internally and in the customer’s organization. Leverages strong influencing skills to resolve issues.
Responsible for ensuring quality and consistency with departmental processes from start to finish.
Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
Assist the Order Processing Manager and Customer Experience Manager with projects, as needed.