Order Processing Lead

Committee for Children • Seattle, WA

2d • $30 - $35 • Hybrid

About The Position

Are you looking for purpose-driven work where you can have a positive impact on communities around the world? If so, then Committee for Children is an amazing place to grow your career as an Order Processing Lead. We’re a social enterprise dedicated to advancing the well-being of children through the development of essential human skills. As an Order Processing Lead at CFC, you’ll coordinate the accuracy and integrity of all order‑to-cash workflows, ensuring clean, timely, and compliant order execution. This role serves as the central operational expert for order processes, issue resolution, and workflow controls while driving consistency and transparency across teams. It supports a smooth customer experience through strong coordination with Accounting, Sales, Client Success, and Support.

Requirements

• 5+ years of experience in order processing, order-to-cash, billing operations, or similar roles. Experience with SaaS products, subscription billing, and physical product workflows preferred.
• Strong critical thinking skills with experience in error investigation, root-cause analysis, and recommended solutions.
• Attention to detail with a focus on accuracy, consistency, and preventing customer-impacting issues.
• Communicate proactively across channels to clearly explain risks, customer-impacting issues, blockers, updates, and needs to both customers and internal teams.
• Ability to manage competing priorities, escalate issues when needed, and maintain service quality in a fast-paced environment.
• Proficiency with ERP, CRM, and related business systems, Office 365 with advanced Excel skills. NetSuite, 360Billing, Avalara, and Fortis preferred.
• Ability to create, maintain, and communicate clear process documentation, SOPs, and workflow mapping.
• Demonstrated reliability, discretion, and ability to handle sensitive information confidentiality
• Experience supporting process improvements and providing peer training.
• Ability to work onsite in the Seattle office or Tukwila warehouse as needed for collaboration, teambuilding, warehouse support, or periodically at management discretion.
• This hybrid role requires approximately 2–3 in‑person days per month in Seattle/Tukwila for team meetings, collaboration, and occasional special needs—equivalent to roughly 10–15% on-site.

Responsibilities

• Ensure accurate, and timely order entry and approvals while maintaining customer centric service.
• Oversee order pipelines and workflow controls across NetSuite, 360Billing, Avalara, and Fortis, enforcing decision rules, order cutoffs, and SLA’s .
• Serve as the operational subject matter expert for order entry, validations, exceptions, and workflow integrity, acting as the primary liaison to Sales, Client Success, Support, and Accounting for order related requirements and issue resolution.
• Process returns and credit memos with accurate documentation and coordinate with Accounting and Support on approvals, refunds, and related adjustments.
• Resolve customer impacting issues quickly and conduct root cause analysis for order issues, returns, and credits—documenting findings and recommending process or system improvements.
• Partner cross functionally to reduce errors, strengthen internal controls, and lead workflow optimization and offseason process improvement initiatives, including automation and system enhancement recommendations.
• Monitor and report error rates, trends, and recurring issues -including documented resolutions and process improvement recommendations.
• Prepare and publish weekly performance KPIs with aligned definitions and methodologies, ensuring reporting accuracy and visibility for stakeholders.
• Maintain the Order Processing SOP library, including process maps, documentation updates, and workflow changes.
• Create clear process documentation ; mentors and trains OTC specialists and backups to scale knowledge and support.
• Ensure SOPs, approvals, and order processes meet audit-ready standards, support full traceability, and support both operational consistency and customer-experience reliability.
• Support Accounting with data requests, reconciliations, and evidence gathering.
• Support peak-period operations, ad hoc projects, and organizational initiatives related to operational excellence and customer experience.
• Other duties as assigned.

Benefits

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums
• Retirement plan + company match up to 3%; CFC
• A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs
• 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual
• Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed