ORDER SERVICE REP

Arizona Appliance & Home • Phoenix, AZ

2d • Hybrid

About The Position

The Order Service Representative will provide outstanding service to our clients by being the liaison between them and other aspects of the business (Purchasing, Installation, Service, etc.). They are the primary support and point of contact for the salesperson, by entering and processing orders from start to finish.
Follow and enable a culture where Arizona Home and Appliance Core Values come to life.

Requirements

• Strong customer service skills
• Good PC skills, especially knowledgeable in Outlook, Excel and Word.
• Organizational and time-management skills
• Decision making skills
• The ability to develop, implement and assess performance metrics
• Excellent communication skills

Nice To Haves

• 1 + year in Customer Service environment

Responsibilities

• Receive and process starts from all builders, ensuring accurate entry, logging in appropriate folders, and verifying information against contracts.
• Receiving schedules from builders via websites, emails, or phone calls.
• Uploading backup to support order.
• Verifying order details against builder documents.
• Communicates with purchasing on orders that require special pricing or updates.
• Utilizes the systems order monitor screen to track, confirm and update orders as needed.
• Taking inbound calls and emails from customers, sales, and support staff
• Serve as the Point of Contact for any questions regarding the order.
• Coordinate with other departments to ensure all customer issues are appropriately and efficiently resolved.
• Utilize the Ticket System Tool to provide consistent and thorough communication and follow documentation on all service-related matters.
• Maintain good communication and rapport with everyone in the customers journey- builders, manufactures, warehouse and dispatch workers and service technicians.

Benefits

• Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings.
• Wellness programs and mental health support.
• Competitive salary
• Retirement plans, such as 401(k) with employer match.
• Paid time off (PTO) including vacation, sick leave, and holidays.
• Hybrid opportunity after 90 days
• Employee discounts, commuter benefits, and wellness stipends.
• Company-sponsored events and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed