Organizational Change Management Practitioner

Fairview Health Services • Minneapolis, MN

88d • Remote

About The Position

Fairview is looking for an Organization Change Management Practitioner to join our Transformation Office team. The Organizational Change Management (OCM) Practitioner has primary responsibility for building the Transformation Office's change management strategy in adherence with Transformation Office processes and guidelines and in alignment with organizational philosophy. The OCM Practitioner will provide day-to-day support to the Transformation Office and Pillar teams, acting as the primary contact for all change management inquiries. They will partner with the Transformation Office and other change management stakeholders within the organization to leverage existing resources and build consistent and standard change management tools and trainings, and provide project-team level support, including developing leadership reinforcement strategies and creating communications.
What We Do:
The Transformation Office (TxO) exists to help bring our organization's ideas to life. We partner across teams to guide initiatives from concept to completion—offering the structure, support, and strategic alignment needed to move work forward. By ensuring your ideas align with the organization’s broader strategic vision, the TxO helps turn meaningful ideas into lasting impact.
As a high-performing and innovative team grounded in discovery, research, and systems thinking, we collaborate with you to drive cross-functional alignment, allocate resources effectively, and support strategic planning and execution.
Through our four-phased operating model that leverages the Fairview operating system, standard workflows, dedicated resources,
and comprehensive reporting, we're helping to transform our organization into a more agile, efficient, and future-focused enterprise.
Explore our operating model and areas of expertise below to learn more.
Our Commitments:
•Have positive intent and messaging •Pace progress while maintaining excellence
•Inspire systems thinking •Be timely, agile and adaptive
•Be fearless in creating solutions and ideation •Lean into ambiguity
•Harden accountability by demonstration •Be accountable financial stewards
•Foster data-driven decision-making
Position Details:
1.0 FTE (80 hours per pay period)
day shift
no weekends
fully remote, salaried position

Requirements

• B.S./B.A.
• 5 years of project implementation and/or change management including large-scale, transformational change efforts
• 5 years of professional communications or closely related experience
• 3 years writing content for and producing/building communications vehicles (i.e. SharePoint Sites, Newsletters, Websites, Videos, Executive Briefings, Managerial Talking points, Presentations, Brochures, etc.)
• Performance improvement, project management and/or lean skills
• Thorough knowledge of project management including life cycle and related tools
• Understands and employs ADKAR® model related to the five outcomes an individual needs to achieve for change to be successful: Awareness, Desire, Knowledge, Ability and Reinforcement
• Ability to professionally engage with all levels of the organization including clinical team members
• Consistent demonstration of excellent written and verbal communication skills
• Ability to present to small and large groups
• Ability to generate reports, prepare presentations and other materials in a succinct and persuasive manner to drive meaningful action and desired outcomes
• Strong analytic and problem-solving skills
• Proficiency in Microsoft Office: Word, Excel, Power-Point, Visio, Teams, SharePoint, and Outlook
• Ability to apply system-thinking and design principles to create reliable processes and programs Ability to apply system-thinking and design principles to create reliable processes and programs
• Prosci ADKAR® model or achieved within 180 Days

Nice To Haves

• Advanced education in change management or business-related field (MBA, Masters in Organizational Development, or related field)
• Healthcare industry experience
• Extensive experience and proven track record working in highly matrixed organization
• Extensive experience working on projects that represent transformational changes touching a majority of departments in a complex health care system

Responsibilities

• Responsible for change management support for the Transformation Office:
• Identifies and creates change management tools, develop materials, leads trainings and builds a strategy to support the Transformation Office and its team members with change management.
• Aligns practice with the ADKAR® Model and continually investigates industry approaches and conducts research to suggest and implement change management best practices in support of continuous improvement.
• Actively monitors how major projects within the Transformation Office could affect the organization and engages with the appropriate areas to ensure proper visibility and prioritization for change planning.
• Defines and tracks usage of tools (i.e. stakeholder analysis, communication plan) to ensure adoption across the Transformation Office and creates a scorecard to provide visibility and metrics to monitor change management.
• Leads regular working sessions to broadly discuss change management across the Transformation Office.
• Evaluates how Transformation Office changes will impact various groups, and partners with leaders across Pillars to develop a plan to support key projects through change.
• Identifies real time capability building opportunities and partners with OD/L and other organizational stakeholders to implement broader capability building programs such as the Change Management Community of Practice
• Supports Transformation Office in key message development and communications:
• Coordinates the development of change stories and key messages specific to the Transformation Office in partnership with Transformation Office leadership and partners with System Communications to cascade throughout the organization, as applicable.
• Incorporates central messaging into Transformation Office documents in partnership with Transformation Office leadership.
• Supports the creation and maintenance of the Transformation Office website to ensure timely and accurate information and access to relevant materials and tools by the broader organization.
• Develops the Transformation Office communication strategy with advisement from System Communications to share internal to the Transformation Office and more broadly across the organization, as applicable.
• Partners closely with System Communications to utilize communications as a tool of organizational health improvement.
• Drafts regular Transformation Office communications to the Transformation Office team and partners with System Communications on whole organization communications, as applicable (cadence dependent on broader communications strategy) and with guidance from Transformation Office leadership.
• Leads efforts to gather and incorporate feedback for continuous improvement:
• Gathers input from individuals across the Transformation Office and organization to identify opportunities for new change management strategies.
• Promotes and supports key rewards and recognition efforts across the organization.
• Fulfills all organizational requirements:
• Completes all required learning relevant to the role.
• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees