OS&D Clerk

Estes Express Lines•Grand Junction, AZ

About The Position

Job Summary: Will investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials Help in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong Will work directly with Terminal Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations. Will assist with resolving customer queries regarding shipping orders, pricing etc. Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies Will prepare all paperwork and the repacking of all OS&D freight Will maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management Responsible for reviewing and addressing various freight issues and/or reports as assigned by terminal management Maintain a clean and organized OS&D area while performing OS&D functions Will be responsible for monitoring OS&D related emails and responding as necessary. Will utilize various software and technologies (for example EDock, Customer Portals, Pega, etc) Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions Provide guidance to less experienced employees on how to perform specific job activities Provide one on one on the job training when necessary to less experienced staff Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Must be knowledgeable in general LTL operations.
Must be willing to wear boots/safety footwear.
Must be knowledgeable in related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.)
Computer skills; proficient in MS Word, Outlook and Excel required
AS400 experience strongly preferred
Strong customer services skills
Possess excellent verbal, written communication and listening skills
Must be able to thrive in a fast-paced, high stress environment with multiple competing priorities and time constraints.
Must have the ability to answer most questions and accomplish most tasks without guidance. Only the most unusual problems are referred to more experienced staff or manager for resolution
Good understanding of departmental priorities, workflow, and guidelines
Must have the ability to solve problems that are usually apparent but precise identification of the nature of the problem requires further investigation using standard procedures or well-established processes for troubleshooting. Solutions and decisions require interpretation of information with independent judgment and risk
Must have the ability to support company policies in a positive manner and communicate this support to fellow employees and customers.
Must have the ability to work the night schedule or alternate work schedule as needed with proper notification
Must be able to lift approximately 70 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Prior OS&D experience preferred.
Experience in the transportation industry a plus although not required

Responsibilities

Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials
Help in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong
Work directly with Terminal Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations.
Assist with resolving customer queries regarding shipping orders, pricing etc.
Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
Prepare all paperwork and the repacking of all OS&D freight
Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
Responsible for reviewing and addressing various freight issues and/or reports as assigned by terminal management
Maintain a clean and organized OS&D area while performing OS&D functions
Responsible for monitoring OS&D related emails and responding as necessary.
Utilize various software and technologies (for example EDock, Customer Portals, Pega, etc)
Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions
Provide guidance to less experienced employees on how to perform specific job activities
Provide one on one on the job training when necessary to less experienced staff
Regular attendance is required.