OTC Clerk

Leon Medical Centers • Miami, FL

1d

About The Position

Are you passionate about helping others, delivering exceptional service, and
supporting patients in a healthcare environment? We’re looking for a warm,
professional, and detail‑oriented OTC Clerk who will serve as the friendly voice
and trusted support for our Leon Medical Centers patient community.

In this role, you’ll play a key part in creating positive experiences by
processing OTC orders, assisting callers with care and professionalism, and
ensuring every patient feels heard, valued, and supported.

Requirements

• Strong communication skills (written, in‑person, and by phone).
• Excellent customer service and the ability to help resolve complaints professionally.
• Positive interpersonal skills and the ability to build warm interactions.
• Attentive listening to fully understand patient needs.
• Patience, especially when supporting dissatisfied callers.
• Strong problem‑solving skills to quickly determine solutions to patient concerns.
• One (1) year of customer service experience, preferably in a pharmaceutical setting.
• Bilingual English/Spanish required
• High School Diploma required.

Responsibilities

• Provide excellent service to callers, consistently exceeding expectations.
• Show genuine concern for patients’ needs, offering comfort and demonstrating professional, well‑trained support.
• Handle irate callers with empathy, apologize when needed, and take immediate steps to resolve issues.
• Escalate patient concerns regarding missed deliveries following established protocols.
• Enter OTC orders into the pharmacy application accurately and in a timely manner.
• Maintain a neat, clean appearance and wear the complete uniform during work hours.
• Demonstrate courtesy and politeness to patients, visitors, and employees at all times.
• Maintain open communication with center administration and other departments; answer all inquiries professionally.
• Participate in required training, in‑service education, department and clinic meetings.
• Comply with all policies, procedures, and confidentiality standards.
• Support special projects and perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED