Ostra | Outlet Manager

Omni Hotels & Resorts • San Antonio, TX

2d

About The Position

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

• Must have and maintain current Serv Safe Food Managers Exam and TABC certifications.
• 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.
• Minimum of 4 years experience in the hospitality industry.
• Micros knowledge
• Ability to make quick decisions in high stress situations
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shift including nights, weekends, and holidays.
• Collaborate with culinary team in creative in food presentations, specials and promotions.
• Familiarity with food and beverage cost controls.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding previous culinary training or experience with Menu Design.

Responsibilities

• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily
• Assist in overall supervision of the department
• Check staff punctuality
• Monitor timing of guest experience
• Spot check liquor pars
• Order daily supplies
• Complete Moments of Service Audits
• Handle guest comments and complaints
• Ensure guest satisfaction
• Stay on the floor during peak hours
• Communicate with guests and receive feedback
• Observe, teach, and correct staff's service
• Examine food preparation
• Examine beverage presentation
• Maintain condition of dining room
• Administrative responsibilities
• Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll
• Participate in interviewing applicants
• Prepare maintenance requests and follow-up
• Complete other assigned duties
• Monitor food and liquor requisitions
• Monitor food waste
• Monitor labor and payroll costs
• Check bar controls, shot glass use, red lining, empty bottles
• Must be familiar with and adhere to all liquor liability laws
• Must know emergency procedures (including CPR) and work to prevent accidents
• Perform any other duties assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed