Outpatient Scheduler

Kingman Regional Medical Center•Kingman, AZ

About The Position

Unlock your potential for professional development! We are hiring an Outpatient Scheduler (Full Time) to join our team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Position Purpose: This position is responsible for financially clearing all outpatient referrals as ordered by the referring provider. Financial clearing includes but not limited to, validating the order (following protocols designed by the departments the order is referred too), checking medical necessity, verifying insurance eligibility, obtaining authorization (when necessary), scheduling procedures/visits, pre-registration, communicating financial responsibility to patient, scanning documents, and noting all communication into patient chart.

Requirements

Education: High school graduate or equivalent
Experience: Six months or more of progressive work experience

Nice To Haves

Experience: One year of hospital outpatient scheduling and/or insurance verification experience in a hospital setting.

Responsibilities

Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values.
Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
Completes all assigned duties accurately and in a timely manner.
Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
Knowledge of and ability to use computer hardware and software applications.
Knowledge of medical terminology, coding rules and guidelines preferred.

Benefits

Exceptional Colleagues
Health and Well-Being
Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
Generous Paid Leave Accruals
403b Retirement Plan with Employer Contributions
Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
Employee Identity Theft Protection
On-site daycare exclusive to our employees’ children of all ages
Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
Career Growth and Development
Tuition Reimbursement/Scholarships for full-time employees
As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
So much more!