Outreach and Education Coordinator (PA2)

State of Oregon • Salem, OR

21h • Hybrid

About The Position

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. Opportunity Awaits, Apply Today! Central Oregon and the Gorge- Marketplace Outreach and Education Coordinator The purpose of the Marketplace Outreach and Education Coordinator is to use their diverse and comprehensive insurance knowledge to analyze and resolve issues as they pertain to individual members of the insurance buying public, providing education/information to enable them to protect their rights. This position gathers facts, assesses the problem, and proposes a resolution. The coordinator will work within an assigned region to identify gaps regarding populations that are underserved and are experiencing health inequities. Outreach will include working with existing community engagement efforts and organizations aimed at ensuring that systemically marginalized communities are given quality information to make an informed decision about health coverage options. The Outreach and Education Coordinator is also responsible for providing training and support to Community Partners and Agents around the state who wish to assist in reaching out to and enrolling Oregonians into insurance programs. These partners include Grantees, Agents, Application Assisters, volunteer community organizations, medical providers and other stakeholders. This position will support outreach and education in Hood River, Wasco, Sherman, Gilliam, Jefferson, Wheeler, Deschutes and Crook counties. This position will have a central worksite in Salem, with the option of most of the work being done remotely, after the initial training period and when not in the field conducting outreach. For a full review of the position description, please click here.

Requirements

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program OR; Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
• A valid license and satisfactory driving record, as travel and use of state vehicles are active functions of the position.

Nice To Haves

• Extensive knowledge of insurance laws and regulations, with responsibility for maintaining current understanding and application.
• Proven experience in training, presenting, and conducting outreach to community.
• Demonstrated ability in applying tact and diplomacy to gain cooperation, while maintaining firmness and impartiality in controversial or strained circumstances.
• Well-versed in Oregon Health Insurance Marketplace products and policy positions.
• Highly skilled in problem solving and communication, including working effectively with individuals from diverse educational and professional backgrounds under stressful conditions.
• Proven ability in exercising sound judgment in complex or strained situations.
• Strong background in technical insurance principles, practices, and regulatory requirements.
• Advanced proficiency in developing, recommending, implementing, and objectively evaluating effective plans and initiatives.

Responsibilities

• Analyze and resolve issues as they pertain to individual members of the insurance buying public
• Provide education/information to enable them to protect their rights
• Gather facts, assess the problem, and propose a resolution
• Identify gaps regarding populations that are underserved and are experiencing health inequities
• Work with existing community engagement efforts and organizations aimed at ensuring that systemically marginalized communities are given quality information to make an informed decision about health coverage options
• Provide training and support to Community Partners and Agents around the state who wish to assist in reaching out to and enrolling Oregonians into insurance programs

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level