Outreach Case Coordinator II- Outreach Team

City and County of Denver • Denver, CO

2d • $25 - $38 • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring hourly range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location This position requires participation in community events during evenings and weekends as needed. The role currently follows a hybrid work schedule, with the possibility of transitioning to a full-time, in‑office schedule in the future. Employees must reside and perform any remote work within the state of Colorado. What You’ll Do At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Denver Human Services Engagement and Outreach Division is currently seeking a dedicated, well-versed, and experienced professional to serve as an Outreach Case Coordinator II on our Outreach team. This team will specialize in providing one-on-one services to customers, using a holistic, goal-oriented approach that is driven by the customer’s identified needs and goals. This team is designed to assess customer needs, facilitate coordination between city agencies, DHS departments, social service systems, and community partners. The goal of this Team is to serve customers that typically have a hard time accessing services where their needs are not currently met and require a more direct hands-on approach service to increase self-sufficiency, stability, and quality of life, in a manner that respects customer- identified goals. The outreach team can meet with customers at all DHS locations and provide outreach services to meet with customers in the community. Additionally, the Outreach Case Coordinator II will: Work independently in diverse environments and will be available to work weekends and evenings when needed Travel to individual locations, other agencies, and community resources for the purpose of arranging and providing services for individuals, and families Make referrals to other public and private social services and community agencies and resources to meet individual and family needs, assists individual and their families in understanding and utilizing these resources Performs outreach, presentations and in-service training sessions to outside service providers, vendors, community organizations, program partners, and/or other counties to ensure the ongoing building of knowledge about our program. Engages in ongoing coaching, problem-solving and facilitation with clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs, This position may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a City-wide emergency declared by the mayor. Other duties as delegated/assigned What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Professional experience offering peer navigation, case management, resource referral, and navigating systems including Human Services, Justice/Courts, Health Systems, Shelter and/or transitional housing Strong relationship building and networking skills. This role will rely heavily on community resources/partners and need to navigate internal (to DHS) and external resources to deliver appropriate services for each customer situation or presenting need Strong customer service both internal to an agency and customer facing, preferably with skills in problem-solving, analytical thinking, motivational interviewing, de-escalation and coping skills, and experience administering trauma informed practices Excellent and diverse communication skills. The selected candidate will be comfortable working one-on-one with clients Understanding of General Assistance and Public assistance programs, community resources in Denver and surrounding areas Strong organization, accountability, and case documentation experience Bilingual in Spanish and English (plus, but not required) Self-motivated and able to work virtually as needed Experience with Microsoft teams and other computer skills Required Minimum Qualifications Education requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. Licensure: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. Application Deadline This position is expected to stay open until March 18th. Please submit your application as soon as possible and no later than March 18th at midnight to ensure consideration. About Everything Else Job Profile CS3514 Outreach Case Coordinator II To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $25.30 - $37.96 Target Pay The target hiring hourly range for this position is $25.30 - $31.63. Agency Denver Human Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere Never miss Dever Jobs—sign up for job alerts now!

Requirements

• Graduation from high school or possession of a GED, HiSET or TASC Certificate.
• Two (2) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance.
• Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Nice To Haves

• Professional experience offering peer navigation, case management, resource referral, and navigating systems including Human Services, Justice/Courts, Health Systems, Shelter and/or transitional housing
• Strong relationship building and networking skills. This role will rely heavily on community resources/partners and need to navigate internal (to DHS) and external resources to deliver appropriate services for each customer situation or presenting need
• Strong customer service both internal to an agency and customer facing, preferably with skills in problem-solving, analytical thinking, motivational interviewing, de-escalation and coping skills, and experience administering trauma informed practices
• Excellent and diverse communication skills. The selected candidate will be comfortable working one-on-one with clients
• Understanding of General Assistance and Public assistance programs, community resources in Denver and surrounding areas
• Strong organization, accountability, and case documentation experience
• Bilingual in Spanish and English (plus, but not required)
• Self-motivated and able to work virtually as needed
• Experience with Microsoft teams and other computer skills

Responsibilities

• Work independently in diverse environments and will be available to work weekends and evenings when needed
• Travel to individual locations, other agencies, and community resources for the purpose of arranging and providing services for individuals, and families
• Make referrals to other public and private social services and community agencies and resources to meet individual and family needs, assists individual and their families in understanding and utilizing these resources
• Performs outreach, presentations and in-service training sessions to outside service providers, vendors, community organizations, program partners, and/or other counties to ensure the ongoing building of knowledge about our program.
• Engages in ongoing coaching, problem-solving and facilitation with clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs
• This position may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a City-wide emergency declared by the mayor.
• Other duties as delegated/assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED