Outreach Coordinator

CVS Health • Prior Lake, IL

1d • $21 - $37

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Identifies potential resources and initiates collaboration with community centers, mental health centers, faith/ethnic-based social service organizations, and school organizations to improve member health outcomes and HEDIS measures. Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes. Identifies when to refer member to Social Worker or Case Manager. Investigates and responds to member inquiries regarding benefits in person, via telephone, and in writing. Distributes educational information to members by most appropriate method (mailings, social media, automated calls, etc.) to help them utilize benefits more effectively. Develops educational/outreach materials including but not limited to incentive documents, call scripts, event flyers, social media text, etc. Develops and maintains member incentive programs to support HEDIS initiatives; maintains incentive database to track member compliance. Identifies opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events) to heighten awareness of Aetna’s name; works with internal staff to schedule, organize, and staff these events.

Requirements

• 3+ years’ recent and related outreach experience working with providers or members, and/or government program managed care product experience
• Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook)
• High School Diploma or GED (REQUIRED)

Nice To Haves

• Customer service experiences in a transaction-based environment such as a call center or retail location

Responsibilities

• Identifies potential resources and initiates collaboration with community centers, mental health centers, faith/ethnic-based social service organizations, and school organizations to improve member health outcomes and HEDIS measures.
• Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes.
• Identifies when to refer member to Social Worker or Case Manager.
• Investigates and responds to member inquiries regarding benefits in person, via telephone, and in writing.
• Distributes educational information to members by most appropriate method (mailings, social media, automated calls, etc.) to help them utilize benefits more effectively.
• Develops educational/outreach materials including but not limited to incentive documents, call scripts, event flyers, social media text, etc.
• Develops and maintains member incentive programs to support HEDIS initiatives; maintains incentive database to track member compliance.
• Identifies opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events) to heighten awareness of Aetna’s name; works with internal staff to schedule, organize, and staff these events.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED