Outreach Crisis Specialist (Baldwin)

AltaPointe Health

About The Position

Responsibilities Clinical Responsibilities: Responds in a timely manner to crisis calls Leads in the initiating and implementing the services of the crisis team Makes face to face visits when calls come into Access To Care or the Outreach Liaison Provides services in the community, consumer’s homes, etc. Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation Effectively determines the level of response needed in crisis situations Transports consumers to services on a limited basis. Educates families on de-escalating crisis situations including but not limited to safety plans Collaborates with Access To Care and other members of AltaPointe to help with placement of consumers in services when necessary Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk. Travels to consumers’ homes to ensure medication compliance as needed Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams Handles and triages calls from multiple referral sources Able to assess for medical needs and help seek treatment as appropriate Assist in securing emergency medical services or law enforcement if needed Provides effective clinical assessment of the consumer as needed Utilizes assessment data to support a DSM IV diagnosis as needed Formulates appropriate treatment plan along with consumer and families, as appropriate Provides individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan as needed Effectively collaborates with the treatment team members, law enforcement, emergency medical services, court personnel and outside sources in the delivery of clinical services Advocates on behalf of the consumer to secure community resources Evaluates the consumer for discharge planning or movement to a less restrictive environment Adheres to professional code of ethics Effectively demonstrates the application of adult specific competencies Supervision and Consultation: Seeks clinical supervision and consultation as needed Accepts and employs suggestions for improvement Actively works to enhance clinical skills Clinical Record Keeping: Documents in a timely fashion per AltaPointe policy Learns and utilizes Avatar electronic health record appropriately Documents in detail the resolutions of crisis situations and linkage to appropriate follow up sources. Documents all services provided before the completion of the shift. Documents appropriate, complete, and clinically comprehensive mental health assessments Documents measurable and specific goals in the treatment plan Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services, and techniques used Documents case disposition, case closings, follow-up and referrals Documents legibly’ Case Load Management: Effectively manages caseload based on consumer needs Meets AltaPointe productivity standards Monitors caseload for accuracy Courteous and respectful attitudes towards consumers, visitors and co-workers: Treats consumers with care, dignity and compassion Respects consumer’s privacy and confidentiality Is pleasant and cooperative with others Assists consumers as needed Personal values do not inhibit ability to relate and care for others Is sensitive to the consumer’s needs, expectations and individual differences Is gentle and calm with consumers, families, and other agencies Administrative and Other Related Duties as Assigned: Actively participates in Performance Improvement activities Actively participates in AltaPointe committees as required Completes assigned tasks in a timely manner Accesses appropriate community resources according to consumer needs Follows AltaPointe policies and procedures Maintains current license and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops Keeps To Do list on Avatar maintained appropriately Participates in ongoing staff education trainings

Requirements

Master’s degree in a mental health discipline, or RN, or LPN with 2 or more years’ experience working with psychiatric disorders or crisis situations.
Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.
Knowledge of psychiatric disorders in the adult population
Basic knowledge of the nature of addiction for referral purposes
Basic knowledge of Senior Adult issues for referral purposes
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
Knowledge of psychiatric rehabilitation principles
Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
Knowledge of AltaPointe services and continuum of care
Knowledge of appropriate services codes and billing procedures
Knowledge of community resources

Responsibilities

Responds in a timely manner to crisis calls
Leads in the initiating and implementing the services of the crisis team
Makes face to face visits when calls come into Access To Care or the Outreach Liaison
Provides services in the community, consumer’s homes, etc.
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively determines the level of response needed in crisis situations
Transports consumers to services on a limited basis.
Educates families on de-escalating crisis situations including but not limited to safety plans
Collaborates with Access To Care and other members of AltaPointe to help with placement of consumers in services when necessary
Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk.
Travels to consumers’ homes to ensure medication compliance as needed
Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
Handles and triages calls from multiple referral sources
Able to assess for medical needs and help seek treatment as appropriate
Assist in securing emergency medical services or law enforcement if needed
Provides effective clinical assessment of the consumer as needed
Utilizes assessment data to support a DSM IV diagnosis as needed
Formulates appropriate treatment plan along with consumer and families, as appropriate
Provides individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan as needed
Effectively collaborates with the treatment team members, law enforcement, emergency medical services, court personnel and outside sources in the delivery of clinical services
Advocates on behalf of the consumer to secure community resources
Evaluates the consumer for discharge planning or movement to a less restrictive environment
Adheres to professional code of ethics
Effectively demonstrates the application of adult specific competencies
Seeks clinical supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance clinical skills
Documents in a timely fashion per AltaPointe policy
Learns and utilizes Avatar electronic health record appropriately
Documents in detail the resolutions of crisis situations and linkage to appropriate follow up sources.
Documents all services provided before the completion of the shift.
Documents appropriate, complete, and clinically comprehensive mental health assessments
Documents measurable and specific goals in the treatment plan
Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services, and techniques used
Documents case disposition, case closings, follow-up and referrals
Documents legibly’
Effectively manages caseload based on consumer needs
Meets AltaPointe productivity standards
Monitors caseload for accuracy
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers as needed
Personal values do not inhibit ability to relate and care for others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm with consumers, families, and other agencies
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Accesses appropriate community resources according to consumer needs
Follows AltaPointe policies and procedures
Maintains current license and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops
Keeps To Do list on Avatar maintained appropriately
Participates in ongoing staff education trainings