Outreach Services Coordinator

Trinity Health•Des Moines, IA

About The Position

Serves as a liaison between MercyOne Des Moines Laboratory outreach clients and laboratory staff to provide excellent customer service. Responsibilities include establishing, maintaining, and expanding the market of our existing outreach program. Acts as a resource to the Outreach Director to promote the available clinical and anatomical services of MCL to the medical community. Serves as an account manager for laboratory outreach clients (current and new). Maintains an accurate database of client demographics, visits, and follow up. Conducts onboarding of new clients. Makes customer service calls and on-site visits to gather information, answer questions, and serve as a liaison for the laboratory Establishes a positive rapport with potential and existing customers to help meet revenue/volume targets and establish ongoing customer satisfaction. Develops business growth strategies to increase laboratory sales from current and new clients. Conducts annual client satisfaction surveys. Utilizes the data to identify and implement process improvements. Development of new marketing programs and introduction of these programs into the marketplace. Develops an annual marketing plan and reports status of action items. Develops and maintains client fee schedules and corresponding laboratory service agreements (contracts). Creates summary reports for clients and laboratory management. Communicates feedback (positive and improvements) with laboratory leadership. Responsible for the coordination and distribution of laboratory updates, newsletter, website, and other marketing material. Coordinates and/or presents in-services and provides educational material to clients. Maintains a working knowledge of laboratory systems to facilitate real-time assistance with basic operations. Actively participates in quality initiatives, including identifying opportunities for process improvement. Keeps self and laboratory staff informed of current trends in outreach laboratory services, including industry competition Promotes professionalism within the department, hospital, and community; acts as a role model. Acts as a liaison between hospital marketing department and the laboratory. Serves on hospital and laboratory committees as approved by the Director, Outreach Services. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

Bachelor's degree in related field required.
Valid driver’s/chauffeur’s license required.
Must meet MercyOne’s Motor Vehicle Safety Standards, be at least 18 years of age, and be eligible to drive per Iowa state law.

Nice To Haves

Five years previous laboratory experience preferred.
Marketing and sales experience preferred.

Responsibilities

Serves as a liaison between MercyOne Des Moines Laboratory outreach clients and laboratory staff to provide excellent customer service.
Establishing, maintaining, and expanding the market of our existing outreach program.
Acts as a resource to the Outreach Director to promote the available clinical and anatomical services of MCL to the medical community.
Serves as an account manager for laboratory outreach clients (current and new).
Maintains an accurate database of client demographics, visits, and follow up.
Conducts onboarding of new clients.
Makes customer service calls and on-site visits to gather information, answer questions, and serve as a liaison for the laboratory
Establishes a positive rapport with potential and existing customers to help meet revenue/volume targets and establish ongoing customer satisfaction.
Develops business growth strategies to increase laboratory sales from current and new clients.
Conducts annual client satisfaction surveys.
Utilizes the data to identify and implement process improvements.
Development of new marketing programs and introduction of these programs into the marketplace.
Develops an annual marketing plan and reports status of action items.
Develops and maintains client fee schedules and corresponding laboratory service agreements (contracts).
Creates summary reports for clients and laboratory management.
Communicates feedback (positive and improvements) with laboratory leadership.
Responsible for the coordination and distribution of laboratory updates, newsletter, website, and other marketing material.
Coordinates and/or presents in-services and provides educational material to clients.
Maintains a working knowledge of laboratory systems to facilitate real-time assistance with basic operations.
Actively participates in quality initiatives, including identifying opportunities for process improvement.
Keeps self and laboratory staff informed of current trends in outreach laboratory services, including industry competition
Promotes professionalism within the department, hospital, and community; acts as a role model.
Acts as a liaison between hospital marketing department and the laboratory.
Serves on hospital and laboratory committees as approved by the Director, Outreach Services.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.