Outside Sales & Client Care Manager
About The Position
We’re a fast-growing, forward-thinking home care agency serving families throughout the Jersey Shore. We believe home care can (and should) feel human, modern, responsive, and empowering. We’re not a “clipboard and coffee-stain” agency — we’re building something smarter, warmer, and more collaborative. If you’re excited about the future of home care, energized by helping families navigate complex decisions, and motivated to grow relationships in the community, this role was built for you. This is a hybrid position combining community marketing and relationship development with care management and client support. You’ll be the face of our agency in the community and a trusted guide for families once they come on board. You’ll help us grow — thoughtfully and strategically — while ensuring the families we serve feel supported, informed, and genuinely cared for.
Requirements
- Experience in home care, healthcare marketing, case management, or senior services
- Strong communication and presentation skills
- Valid driver’s license and reliable transportation
Nice To Haves
- Familiarity with the local healthcare and senior services landscape is a plus
- Bachelor’s degree preferred but not required
Responsibilities
- Build and nurture relationships with hospitals, rehab centers, assisted living communities, physicians, elder law attorneys, and financial planners
- Represent the agency at networking events, senior expos, and community programs
- Identify creative outreach strategies (lunch & learns, educational workshops, digital engagement ideas)
- Track referral sources and develop growth strategies
- Collaborate with leadership on branding, messaging, and positioning
- Conduct initial client assessments (home visits when needed)
- Serve as a primary point of contact for new families during onboarding
- Help families understand care plans, schedules, and available resources
- Coordinate with caregivers and internal staff to ensure quality service delivery
- Problem-solve proactively when challenges arise
- Maintain accurate documentation and communication
Benefits
- 401(k)
- Dental insurance
- Paid time off
- Parental leave
- Competitive base salary
- Performance-based incentive structure tied to growth and retention
- Mileage reimbursement
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
