Overnight Attendant

Imprint Hospitality•Denver, CO

About The Position

Overnight Attendant All Inn The Overnight Attendant ensures the safety, cleanliness, and smooth operation of the All Inn during overnight hours. This role combines guest service, night audit responsibilities, security monitoring, and public space cleaning to create a welcoming and secure environment for guests and team members. The Overnight Attendant plays a key role in upholding the All Inns commitment to warm hospitality, operational excellence, and a consistently high-quality guest experience.

Requirements

Minimum of 2 years of experience in hospitality
Strong attention to detail and basic accounting skills
Excellent customer service and communication abilities
Ability to work independently and make sound decisions during overnight hours
Comfort with computers, POS systems, and standard office software
Stand and walk for extended periods
Lift up to 25 pounds occasionally
Remain alert and focused throughout overnight shifts
Respond quickly and calmly in emergencies
Balance multiple responsibilities with accuracy and professionalism

Nice To Haves

Familiarity with StayNTouch PMS or similar hotel systems preferred

Responsibilities

Greet, check in, and assist guests during overnight hours in a warm, professional manner.
Handle guest inquiries, requests, and concerns promptly and courteously.
Answer phone calls, manage reservations, and respond to emails as needed.
Prepare for upcoming arrivals and departures to ensure a seamless handoff to daytime staff.
Maintain a clean, organized, and well-stocked front desk and lobby area.
Complete nightly audit procedures using StayNTouch PMS to accurately close the business day.
Balance daily room revenue, cash, credit cards, and other financial transactions.
Post room charges, taxes, no-shows, and adjustments accurately.
Generate and distribute daily audit reports for management.
Identify and resolve discrepancies in a timely and professional manner.
Maintain accurate logs, records, and documentation.
Conduct regular property walks to ensure guest safety, building security, and proper functioning of hotel systems.
Monitor entrances, exits, and public areas to maintain a safe and secure environment.
Respond to noise complaints, disturbances, or emergencies with calm professionalism.
Follow all hotel safety protocols, emergency procedures, and incident reporting requirements.
Support after-hours vendor access, lockouts, and other security-related needs.
Clean and maintain lobby, public restrooms, hallways, and other public spaces throughout the night.
Sweep, mop, vacuum, dust, and sanitize high-touch surfaces to ensure a clean and welcoming environment.
Empty trash and recycling in public areas and ensure receptacles remain clean and tidy.
Restock restroom supplies, lobby amenities, and other public area items.
Maintain cleanliness and organization of back-of-house areas as assigned.
Support light exterior upkeep such as trash pickup and walkway checks.
Communicate effectively with morning staff regarding overnight activity, guest needs, and outstanding issues.
Support other departments as needed to ensure overall hotel success.
Contribute to a positive, team-oriented environment.
Perform additional duties as assigned to support the hotels operations and guest experience.