Overnight Concierge - Uptown 550

Northwood Ravin • Charlotte, NC

7d • Onsite

About The Position

Nestled in the vibrant heart of Uptown Charlotte, Uptown 550 boasts a private rooftop bar and 24 hour concierge, offering you a lavish and elegant oasis with unmatched convenience. Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create. Primary Responsibilities: Much of our success relies on our residents experience. Our Concierge team will answer questions, assist with directions, transportation and recommend local events and venues. Associates should be able to handle a variety of critical resident and property management needs. The Concierge Associate is the first impression of the community and the delivery of excellent customer service at all times is the goal. The Concierge will provide the necessary services to current residents, potential residents, vendors, community partners and visitors.

Requirements

• 2+ years of customer service experience
• Ability to work a flexible schedule, including evenings and weekends.
• Excellent verbal and written communication skills to effectively interact with prospective and current residents.
• Ability to learn and ensure compliance with all company, local, state and federal safety rules.
• A customer-focused mentality and the ability to create meaningful connections.
• Competence with various software, apps, and computer programs.
• A sharp, professional appearance and ability to represent the company with pride.

Responsibilities

• Maintain a climate of extremely high professionalism including appearance, demeanor, customer service, and work environment.
• Foster an environment where residents receive value from this service.
• Greet all residents and prospects, visitors with a smile, positive attitude, and professional demeanor.
• Continuously monitor cameras and utilize necessary programs to assist residents the entire shift.
• Successfully meet the needs of prospective and current residents in person, over the phone, or via email with any task or request made including but not limited to leasing information, community information, neighborhood information, service requests, and/or any other request to meet and exceed their needs.
• Keep lobby clean and presentable during entire shift including work space free of clutter.
• Give residents and authorized visitors access to apartments with knowledge that they have permission.
• Check out keys and retain ID of housekeeper or visitor as necessary.
• Ensure return receipt of keys releasing ID obtain obtaining of keys.

Benefits

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed