Overnight Front Desk Agent (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: The Overnight Front Desk Agent will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.

Requirements

High School graduate or equivalent
Prior customer service experience, required

Nice To Haves

Experience with handling cash, preferred
Prior luxury hotel experience, preferred
Prior Front Desk experience, preferred

Responsibilities

Register guests and assign rooms, accommodate special requests whenever possible.
Assist in pre-registration and blocking of reservations when necessary.
Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
Stay up-to-date on room rates, packages, help promote special packages, discounts.
Know all room rates.
Develop a working knowledge of PBX, Concierge and Reservations.
Maintain the cleanliness and neatness of the Front Desk area.
Handle guest inquiries ensuring high quality service standards and guest satisfaction.
When assigned to night / 3rd shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day.
Ensure that the Front Desk checklist is completed each shift including required report attachments.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.