Overnight Front Desk Supervisor
About The Position
Consistently offer professional, friendly and engaging service Excellent communication, organizational, and management skills, as well as the ability to handle stressful situations Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed Possess a strong attention to detail, be able to multitask, and have the ability to work well under deadlines Handle guest concerns and react quickly, logging and notifying proper areas Assist guests regarding hotel facilities in an informative and helpful way Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment Review the room availability and check status of departures on a daily basis Relay all pertinent information to the team on a daily and per shift basis Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests Assign breaks and specific tasks Drive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex) Conduct daily pre-shifts and assist with monthly departmental meetings Champion employee engagement initiatives Assist in developing and implementing SOPs and training programs aligned with Accor and Fairmont standards Accept payment for guests’ accounts both at the time of registration and at checkout and maintain a house bank Maintain a daily log of all guests’ opportunities with corrective action steps Perform duties of front desk, bell, and royal service as required Follow department policies, procedures and service standards Follow all safety policies
Requirements
- Minimum 2 years Front Office experience in a luxury hotel; supervisory experience preferred
- Strong leadership, communication, and problem-solving skills
- Proficiency in Opera Cloud and Microsoft Office
- Ability to work in a fast-paced environment and maintain composure under pressure
- Flexible availability for varied shifts, including overnight
Responsibilities
- Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed
- Handle guest concerns and react quickly, logging and notifying proper areas
- Review current day’s expected arrivals and check all VIP and special request reservations
- Lead, coach, train, and mentor the Front Desk and Bell team
- Assign breaks and specific tasks
- Drive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex)
- Conduct daily pre-shifts and assist with monthly departmental meetings
- Assist in developing and implementing SOPs and training programs aligned with Accor and Fairmont standards
- Accept payment for guests’ accounts both at the time of registration and at checkout and maintain a house bank
- Maintain a daily log of all guests’ opportunities with corrective action steps
- Perform duties of front desk, bell, and royal service as required
- Follow department policies, procedures and service standards
- Follow all safety policies
Benefits
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
- We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
