Overnight Guest Service Agent
About The Position
The Candlewood Suites Carrollton is seeking a Part-Time Overnight Front Desk Agent to join our hospitality team. This overnight position plays a key role in providing excellent guest service, maintaining hotel operations during overnight hours, and ensuring a safe and welcoming environment for all guests. Shift Hours: Overnight 11:00 PM – 7:00 AM About the Hotel: Working at Candlewood Suites, Carrollton, offers opportunities for professional growth within the globally recognized IHG brand. Associates enjoy competitive wages, hotel discounts, training, and a supportive team environment. Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel serves a diverse group of travelers and is part of the charm of Carrollton, Ohio. Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest satisfaction, associate development, and operational excellence. Equal Employment Opportunity (EEO) Commonwealth Hotels is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex (including sexual orientation, pregnancy, gender identity or expression), national origin, age, disability, genetic information, marital status, protected veteran status, or any other status protected by applicable law. Apply today and begin your hospitality career at Candlewood Suites Carrollton.
Requirements
- Customer service experience in hospitality, retail, or a related field
- Basic computer skills and comfort using reservation systems
- Strong communication and interpersonal skills
- Ability to work independently during overnight shifts
- High school diploma or equivalent
- Availability to work weekends and holidays
Nice To Haves
- Previous hotel front desk or guest service experience
- Experience handling guest concerns or resolving issues calmly
- Familiarity with PMS or reservation systems
Responsibilities
- Greet guests and assist with overnight check-in and check-out
- Manage reservations, cancellations, and room assignments accurately
- Handle guest requests, concerns, and inquiries professionally
- Process payments, deposits, and refunds in accordance with hotel policies
- Maintain accurate records in the Property Management System (PMS)
- Communicate with housekeeping and maintenance as needed
- Provide information about hotel services, amenities, and local attractions
- Promote hotel services and upgrades when appropriate
- Follow all safety and security procedures during overnight hours
- Monitor hotel activity and report any concerns to management
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Same Day Pay
- Paid Time Off and Holiday Pay
- Hotel, food, and beverage discounts
- Online training and development opportunities
- Employee Assistance Program
- Jury duty and bereavement leave
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
