PA Assoc II - Watseka Diagnostic Center (Ft Days)

Riverside Healthcare•Watseka, IL

5d•$18 - $21•Onsite

About The Position

Overview Riverside Healthcare is looking for a meticulous and customer-focused Patient Access Associate II to join our team in Watseka, Illinois. In this critical role, you will be responsible for managing various aspects of patient access, including registration, insurance compliance, and specimen processing. You will ensure a seamless patient experience by accurately collecting and recording demographic, insurance, and clinical data, while maintaining a mature and compassionate demeanor. Your role will also involve interacting with patients and their representatives, providing information about the hospital's revenue cycle, and handling various administrative tasks in a fast-paced environment and demonstrates flexibility with assignments within professional scope/duties/licensure. Essential Duties Patient Registration and Data Collection: Register patients efficiently, ensuring accurate collection of demographic, insurance, and clinical information from multiple sources. Obtain necessary signatures and verify information for billing and registration purposes. Insurance and Compliance Management: Verify insurance coverage, including Medicare and Medicaid, and ensure compliance with payer requirements. Screen for medical necessity and precertification, and complete third-party eligibility and benefit verification. Customer Service and Communication: Project a professional, concierge-style attitude while interacting with patients and their representatives. Address inquiries, resolve issues, and explain the hospital's revenue cycle expectations, including payment options. Specimen Processing: Accurately process drop-off specimens, including verifying identification and labeling. Collect and deliver specimens to appropriate departments within defined time limits, ensuring compliance with specimen requirements. Documentation and Record Keeping: Prepare and distribute required forms, documents, and reports in a timely manner. Maintain accurate and confidential records, and ensure adherence to EMTALA, HIPAA, and payer regulations. Patient Flow and Scheduling: Manage patient flow for ambulatory care, pre-op testing, and clinics. Schedule and confirm appointments, and provide pre-test instructions to patients. Problem Resolution: Address and resolve issues related to registration, insurance, and billing. Analyze patient data and payment expectations to ensure accurate financial responsibility and resolve discrepancies. Training and Competency: Assist in training new personnel and healthcare staff. Attend advanced registration classes, mandatory meetings, and maintain departmental competency requirements. Non-essential Duties Administrative Support: Sort and distribute mail and faxes. Prepare and deliver charts to Medical Records, and ensure proper documentation and communication with internal and external parties. Professional Development: Engage in ongoing training and professional development to stay current with hospital procedures, insurance policies, and regulatory requirements. Community Outreach: Participate in initiatives to improve patient access and service delivery, as needed. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes: Compensation Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift differential, on-call Opportunity for annual increases based on performance Benefits - .5 to 1.0 FTE Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Benefits - .001 to .49 FTE: Paid Leave Hours accrued as you work Employee Health Requirements Exposure/Sensory Requirements Exposure to: Chemicals: Germicidal cleaners, toner for copier machines/printers. Preservatives for 24 hour urine/stool collection, x-ray developer and fixer solutions Video Display Terminals: Average Blood and Body Fluids: Responsible for phlebotomy-the risk from exposure to blood and body fluids through obtaining specimens and patient contact. Risk is minimized through the use of universal precautions. TB or Airborne Pathogens: Potential exposure of airborne pathogens from direct patient contact. The risk is minimized through the use of universal precautions. Sensory requirements (speech, vision, smell, hearing, touch): Speech: Required for communication with customers. Vision: Needed to see clearly and read physician orders. Smell: Helpful to note presence of electrical/fire safety. Hearing: Needed to comprehend patients and physicians when obtaining information and for patient education to answer questions and confirm understanding of instructions. Touch: Required for phlebotomy skills and computer input. Activity/Lifting Requirements Percentage of time during the normal workday the employee is required to: Sit: 28% Twist: 5% Stand: 23% Crawl: 0% Walk: 10% Kneel: 0% Lift: 10% Drive: 0% Squat: 2% Climb: 0% Bend: 20% Reach above shoulders: 2% The weight required to be lifted each normal workday according to the continuum described below: Up to 10 lbs: Frequently Up to 20 lbs: Frequently Up to 35 lbs: Occasionally Up to 50 lbs: Not Required Up to 75 lbs: Not Required Up to 100 lbs: Not Required Over 100 lbs: Not Required Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Required to lift infants/small children and some supply items. If a heavy object is being carried, a cart or wheelchair can be used to move it any distance. May need to assist a patient getting out of and back into their wheelchair. Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 60 Twist: 4 Stand: 10 Crawl: 0 Walk: 30 Kneel: 0 Lift: 5 Drive: 0 Squat: 2 Climb: 0 Bend: 1 Reach above shoulders: 5 Repetitive use of hands (Frequency indicated): Simple grasp up to 15 lbs. Pushing &pulling Normal weight: 50-200 Fine Manipulation: Phlebotomy, typing/keyboarding, opening and closing drawers. Repetitive use of foot or feet in operating machine control: Foot pedals are used on sinks to provide a germ-free environment. Environmental Factors &Special Hazards Environmental Factors (Time Spent): Inside hours: 8 Outside hours : 0 Temperature: Normal Range Lighting: Average Noise levels: Average Humidity: Normal Range Atmosphere: Special Hazards: Exposure to powder in latex gloves. Protective Clothing Required: Lab coat, gloves, protective eye wear, mask (occasionally)

Requirements

Strong knowledge of registration procedures, insurance compliance, and specimen processing.
Excellent verbal and written communication skills, with the ability to handle sensitive information with confidentiality.
Ability to work independently in a fast-paced environment while maintaining attention to detail and accuracy.
Strong problem-solving skills and a commitment to providing exceptional customer service
High school diploma or equivalent required.

Nice To Haves

Previous experience in a healthcare or clerical setting is preferred.
Experience with insurance verification, specimen processing, and patient registration is highly desirable.
Proficiency in computer systems and medical terminology is preferred.
Additional coursework or training in medical terminology or office clerical functions is preferred.
Certification is not required, but certifications in healthcare administration or related fields are a plus

Responsibilities

Register patients efficiently, ensuring accurate collection of demographic, insurance, and clinical information from multiple sources.
Obtain necessary signatures and verify information for billing and registration purposes.
Verify insurance coverage, including Medicare and Medicaid, and ensure compliance with payer requirements.
Screen for medical necessity and precertification, and complete third-party eligibility and benefit verification.
Project a professional, concierge-style attitude while interacting with patients and their representatives.
Address inquiries, resolve issues, and explain the hospital's revenue cycle expectations, including payment options.
Accurately process drop-off specimens, including verifying identification and labeling.
Collect and deliver specimens to appropriate departments within defined time limits, ensuring compliance with specimen requirements.
Prepare and distribute required forms, documents, and reports in a timely manner.
Maintain accurate and confidential records, and ensure adherence to EMTALA, HIPAA, and payer regulations.
Manage patient flow for ambulatory care, pre-op testing, and clinics.
Schedule and confirm appointments, and provide pre-test instructions to patients.
Address and resolve issues related to registration, insurance, and billing.
Analyze patient data and payment expectations to ensure accurate financial responsibility and resolve discrepancies.
Assist in training new personnel and healthcare staff.
Attend advanced registration classes, mandatory meetings, and maintain departmental competency requirements.
Sort and distribute mail and faxes.
Prepare and deliver charts to Medical Records, and ensure proper documentation and communication with internal and external parties.
Engage in ongoing training and professional development to stay current with hospital procedures, insurance policies, and regulatory requirements.
Participate in initiatives to improve patient access and service delivery, as needed.

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable.
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work