PACKAGE CENTER MAIL CLERK

SERVICE BY MEDALLION

1d•$25 - $25•Onsite

About The Position

The Package Center Mail Clerk plays a key role in managing the flow of incoming and outgoing mail and packages. This position ensures all deliveries are accurately logged, processed, and distributed to the appropriate departments in a timely manner. The role includes coordinating with external carriers and vendors, maintaining accurate records and inventory of mailroom supplies, supporting general office logistics, and completing ad hoc duties as assigned by the direct supervisor. The Package Center Mail Clerk also serves as a point of contact for internal staff, providing courteous, responsive, and professional customer service while addressing mail-related inquiries and issues. The ideal candidate is detail-oriented, well organized, and able to multitask effectively in a fast-paced environment. Essential duties include, but not limited to: Accurately inspect, receive, and document incoming mail and packages at the warehouse, ensuring shipments match purchase orders, delivery schedules, and internal records. Collect inbound packages from the lobby, outdoor containers, conveyor system, and surrounding areas, and distribute shipments to appropriate departments or individuals with timely notification of arrivals. Identify, inspect, and properly handle fragile items, refrigerated medications, food, and other perishable materials in accordance with handling and safety procedures. Reject, process, or escalate damaged, tampered, misaddressed, or otherwise non-compliant packages per established company protocol, and report any discrepancies to the supervisor. Operate mailroom and warehouse equipment, including conveyor systems, by performing inspections, loading, monitoring operations, troubleshooting basic issues, and manually processing oversized, undersized, unlabeled, or misrouted packages. Sort, organize, and stage packages by delivery route, priority, and department, separating business-critical items and immediately notifying the supervisor upon receipt. Research unidentified packages, update inventory and shipment records using designated software systems, and maintain accurate documentation of receipts, transfers, and inventory levels. Pack, label, and prepare outgoing shipments, coordinate with courier services and vendors, and complete “return to sender” or donation processes for unclaimed or undeliverable packages in accordance with policy. Track and manage inventory levels of office supplies, IT equipment, and shipping materials, updating records as needed and reporting shortages or discrepancies. Liaise with vendors, couriers, and suppliers to ensure timely deliveries, resolve shipment issues, and maintain service standards. Maintain cleanliness, organization, and safety of all mailroom and warehouse areas, ensuring adherence to safety, security, and compliance protocols. Assist with office relocations, equipment moves, special projects related to shipping and receiving, and complete basic maintenance assignments as directed by the immediate supervisor.

Requirements

Proficiency with shipping logistics software.
Microsoft Office Suite including, Access, Outlook, Word, PowerPoint & Excel.
Experience in shipping, receiving, logistics, or inventory management, ideally in a corporate or office setting.
Strong attention to detail with the ability to maintain accurate records.
Strong organizational and analytical skills; problem solving ability.
Basic knowledge of standard janitorial duties, cleaning techniques, products and equipment preferred.
Ability to multitask in a fast-paced work environment.
Ability to troubleshoot common maintenance issues and coordinate specialized services when necessary.
Ability to work in a team-oriented environment, maintain a positive attitude at all times, and be able to assist the team/department to complete goals.
Ability to operate hand tools appropriate to the application.
Ability to react quickly and appropriately under pressure in emergency situations with a cool head and professionalism.
Ability to communicate effectively with clients, supervisors and coworkers.
A strong commitment to delivering exceptional customer service and enhancing customer experience.
Regular attendance and/or physical presence at the job site.
Must be 18 years of age.
High school diploma/GED required OR equivalent work experience in leiu of.
Ability to move, lift, carry, pull, or push heavy objects or materials.
Lift up to 25 pounds unassisted.
Extensive use of hands, reaching over and bending.
Ability to stand for long periods, bend, stoop, kneel, and perform repetitive tasks.
Work in varying temperature environments (internal and external parts of the building).

Responsibilities

Accurately inspect, receive, and document incoming mail and packages at the warehouse, ensuring shipments match purchase orders, delivery schedules, and internal records.
Collect inbound packages from the lobby, outdoor containers, conveyor system, and surrounding areas, and distribute shipments to appropriate departments or individuals with timely notification of arrivals.
Identify, inspect, and properly handle fragile items, refrigerated medications, food, and other perishable materials in accordance with handling and safety procedures.
Reject, process, or escalate damaged, tampered, misaddressed, or otherwise non-compliant packages per established company protocol, and report any discrepancies to the supervisor.
Operate mailroom and warehouse equipment, including conveyor systems, by performing inspections, loading, monitoring operations, troubleshooting basic issues, and manually processing oversized, undersized, unlabeled, or misrouted packages.
Sort, organize, and stage packages by delivery route, priority, and department, separating business-critical items and immediately notifying the supervisor upon receipt.
Research unidentified packages, update inventory and shipment records using designated software systems, and maintain accurate documentation of receipts, transfers, and inventory levels.
Pack, label, and prepare outgoing shipments, coordinate with courier services and vendors, and complete “return to sender” or donation processes for unclaimed or undeliverable packages in accordance with policy.
Track and manage inventory levels of office supplies, IT equipment, and shipping materials, updating records as needed and reporting shortages or discrepancies.
Liaise with vendors, couriers, and suppliers to ensure timely deliveries, resolve shipment issues, and maintain service standards.
Maintain cleanliness, organization, and safety of all mailroom and warehouse areas, ensuring adherence to safety, security, and compliance protocols.
Assist with office relocations, equipment moves, special projects related to shipping and receiving, and complete basic maintenance assignments as directed by the immediate supervisor.