PACS Administrator - Radiology

UnitedHealth Group•Edmonds, WA

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Ambassadors of change. Responsible for day-to-day operation/maintenance of the PACS/RIS equipment including electronic image workflow, merging, dictionary administration, exceptions resolution, system lean process improvement and other related activities. Develops system error/call log and utilizes problem solving skills to correct and minimize errors. Maintains integrity of data. Oversee accuracy of dictionaries in RIS. Responsible for accuracy of system settings in PACS/RIS. Plan, coordinate, and implement upgrades of PACS (equipment and software) – 20%25 Develops a change management program for all system changes. Oversee activities of all the vendors during installation and implementation of new equipment. Helps develop a long-term plan relative to the phased implementation of PACS/RIS – 15%25 Physician and customer liaison. Fosters collaboration between PEMC, Radia and TEC community PACS/RIS initiatives. Standardize processes. Creates training protocol for physicians and staff. Works closely with TEC training department. Facilitates and conducts PACS/RIS training sessions for physicians and Radiology staff and related systems. Participate in coordinating, planning, training & implementing teleradiology system – 10%25 Develop daily, weekly, annual QA and benchmarking metrics. Understands trends and develops process improvement initiatives for electronic lean processes – 10%25 Investigates, identifies and prepares proposals to solve operational problems with the clinic. Maintain integrity of PACS/RIS training, troubleshooting & problem follow-up. Reports these problems to the Director as needed – 5%25 Acts as a liaison between Radiology and other departments, such as Clinitech, concerning issues that will affect the operations of the PACS/RIS. Works with reimbursement and the business office managers to assure appropriate billing and revenue capture. Installs and updates procedure and ICD-9 codes in a timely manner – 5%25 Responsible for helping to prepare the budget for any items needed for PACS/RIS including PACS/RIS continuation projects, equipment needs and personnel. Participate in the equipment buying team. Coordinate special projects for PACS/RIS. Involved in purchase of PACS/RIS. Coordinate installation of (new) PACS – 5%25 Communicate changes, PACS/RIS updates/upgrades to all necessary users. Communicates effectively with employees with regards to department policy and procedures relating to the PACS systems – 5%25 Insure/assign network security by developing rules that will support user-defined workstation settings. Develop a disaster plan. Ensure virus scanning of the network is performed routinely with Clinitech, and the Systems Administrator. Record daily backups and ensure quality of the system – 5%25 Provides input and assist with workflow process improvement initiatives for daily operations of Film Library. Coordinate film digitizing and CD processing activities. Develops and maintains new job descriptions for film Library staff (Electronic Imaging technicians.) – 5%25 Provides technical support when staff shortages occur – 5%25 Attends and participates in department meetings. Attend seminars and training sessions to maintain appropriate level of professional competence. Participates on committees as required – 5%25 Promote positive interpersonal relationships with fellow employees, physicians and patients Has regular and predictable attendance Ensures confidentiality of patient information following HIPAA guidelines Prepared to work any hours of the day or night to accomplish smooth operation of RIS/PACS systems as well as providing technical support during off hours You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
3+ years of experience supporting Medical Imaging equipment
3+ years of experience with Radiology principles and imaging techniques

Nice To Haves

AA in Computer Science
ARRT/RDMS/CNMT certification
Excellent knowledge of entire Radiology Clinical workflow
Proficient in all PACS applications
Knowledge of Crystal Reports and system settings
Understands HL7, Connect R and basic integration technology including DICOM and IHE protocols
Able to collect, analyze and distribute statistical reports to provide required information and the ability to draw conclusions from the results and suggest ways to improve and resolve issues

Responsibilities

Operation/maintenance of the PACS/RIS equipment including electronic image workflow, merging, dictionary administration, exceptions resolution, system lean process improvement and other related activities
Develops system error/call log and utilizes problem solving skills to correct and minimize errors
Maintains integrity of data
Oversee accuracy of dictionaries in RIS
Responsible for accuracy of system settings in PACS/RIS
Plan, coordinate, and implement upgrades of PACS (equipment and software)
Develops a change management program for all system changes
Oversee activities of all the vendors during installation and implementation of new equipment
Helps develop a long-term plan relative to the phased implementation of PACS/RIS
Fosters collaboration between PEMC, Radia and TEC community PACS/RIS initiatives
Standardize processes
Creates training protocol for physicians and staff
Works closely with TEC training department
Facilitates and conducts PACS/RIS training sessions for physicians and Radiology staff and related systems
Participate in coordinating, planning, training & implementing teleradiology system
Develop daily, weekly, annual QA and benchmarking metrics
Understands trends and develops process improvement initiatives for electronic lean processes
Investigates, identifies and prepares proposals to solve operational problems with the clinic
Maintain integrity of PACS/RIS training, troubleshooting & problem follow-up
Reports these problems to the Director as needed
Acts as a liaison between Radiology and other departments, such as Clinitech, concerning issues that will affect the operations of the PACS/RIS
Works with reimbursement and the business office managers to assure appropriate billing and revenue capture
Installs and updates procedure and ICD-9 codes in a timely manner
Responsible for helping to prepare the budget for any items needed for PACS/RIS including PACS/RIS continuation projects, equipment needs and personnel
Participate in the equipment buying team
Coordinate special projects for PACS/RIS
Involved in purchase of PACS/RIS
Coordinate installation of (new) PACS
Communicate changes, PACS/RIS updates/upgrades to all necessary users
Communicates effectively with employees with regards to department policy and procedures relating to the PACS systems
Insure/assign network security by developing rules that will support user-defined workstation settings
Develop a disaster plan
Ensure virus scanning of the network is performed routinely with Clinitech, and the Systems Administrator
Record daily backups and ensure quality of the system
Provides input and assist with workflow process improvement initiatives for daily operations of Film Library
Coordinate film digitizing and CD processing activities
Develops and maintains new job descriptions for film Library staff (Electronic Imaging technicians.)
Provides technical support when staff shortages occur
Attends and participates in department meetings
Attend seminars and training sessions to maintain appropriate level of professional competence
Participates on committees as required
Promote positive interpersonal relationships with fellow employees, physicians and patients
Has regular and predictable attendance
Ensures confidentiality of patient information following HIPAA guidelines
Prepared to work any hours of the day or night to accomplish smooth operation of RIS/PACS systems as well as providing technical support during off hours