IT LEAD SUPPORT

PUEBLO MEDICAL IMAGING LLC•Spring Valley, NV

12d

About The Position

The Lead PACS/RIS/IT Support Specialist manages and optimizes the organization’s PACS, RIS, and related IT systems, leading integrations, interfaces (HL7, DICOM), and projects with hospitals, imaging partners, and vendors. This role oversees system implementations, upgrades, workflow improvements, and troubleshooting while coordinating with internal teams and external partners to ensure reliable, compliant operations that support high-quality patient care. Duties: PACS/RIS Administration & Optimization- Lead the configuration, maintenance, and performance optimization of PACS, RIS, and related imaging systems to ensure reliability, efficiency, and scalability across all facilities. Interface Development & Integration- Design, implement, test, and maintain HL7, DICOM, and other system interfaces. Lead integrations with hospitals, radiology groups, and third-party vendors to ensure seamless data and image exchange. Technical Project Leadership- Manage multiple concurrent technical projects including new implementations, system upgrades, vendor integrations, and workflow enhancements. Coordinate timelines, testing, and go-live support. Vendor & Partner Collaboration- Serve as the primary technical liaison for external vendors and healthcare partners, coordinating interface specifications, troubleshooting, and issue resolution. Advanced Troubleshooting & Support- Provide high-level escalation support for complex system and integration issues, performing root cause analysis and implementing long-term solutions. Data Integrity, Security & Compliance- Ensure secure data transmission, system integrity, backups, and compliance with HIPAA and applicable healthcare regulations. Documentation & Training- Maintain detailed system and interface documentation. Provide technical guidance and training to staff as needed.

Requirements

Minimum 3–5 years of PACS/RIS/IT experience in a healthcare environment
Demonstrated experience building, testing, implementing, and supporting system interfaces (HL7, DICOM, VPN, SFTP, etc.)
Working knowledge of radiology workflows and interoperability standards
Experience coordinating with third-party vendors, hospitals, or healthcare partners on system integrations
Proven ability to manage multiple concurrent technical projects and meet deadlines
Strong troubleshooting and root cause analysis skills for complex systems and integration issues
Experience with Intelerad PACS preferred
Ability to perform essential duties of the position
Ability to read, write, understand, speak, and follow English instructions
Ability to communicate effectively in both oral and written formats
Strictly follow HIPAA compliance guidelines at all times
Must have reliable transportation and maintain current automobile insurance as required by Nevada state law
Consistently adhere to company procedures and policies outlined in the Company Handbook
Ability to use excellent communication skills.
Ability to use problem-solving skills effectively.
Ability to manage stress appropriately.
Ability to manage time efficiently.
Ability to handle multiple projects and prioritize effectively.
Ability to work in close proximity to others in a distracting environment.
Possesses common sense understanding to carry out instructions/guidelines furnished in oral and written form.

Nice To Haves

Experience with Intelerad PACS preferred

Responsibilities

Lead the configuration, maintenance, and performance optimization of PACS, RIS, and related imaging systems to ensure reliability, efficiency, and scalability across all facilities.
Design, implement, test, and maintain HL7, DICOM, and other system interfaces.
Lead integrations with hospitals, radiology groups, and third-party vendors to ensure seamless data and image exchange.
Manage multiple concurrent technical projects including new implementations, system upgrades, vendor integrations, and workflow enhancements.
Coordinate timelines, testing, and go-live support.
Serve as the primary technical liaison for external vendors and healthcare partners, coordinating interface specifications, troubleshooting, and issue resolution.
Provide high-level escalation support for complex system and integration issues, performing root cause analysis and implementing long-term solutions.
Ensure secure data transmission, system integrity, backups, and compliance with HIPAA and applicable healthcare regulations.
Maintain detailed system and interface documentation.
Provide technical guidance and training to staff as needed.