PACS Sales Engineer- Eastern region

ASSA ABLOY • Austin, TX

6h • $88,000 - $120,000 • Remote

About The Position

An Amazing Career Opportunity for a Sales Engineer III!! Location: Remote within the US Eastern region Job ID: 45693 HID Global is seeking tech-savvy Sales engineer passionate about solving problem, driving customer success, bridging innovation with business outcomes within the PACS NAM Sales team! As part of our team, you will work with regional sales manager and vertical business development managers in the territory to promote HID PACS products and services. As our Sales Engineer, you are responsible for interacting with clients to understand their needs and priorities and matching those priorities with our PACS offers. As a sales engineer, you possess excellent communication skills, articulate complex technical information concisely and foster impactful customer relationship. If you’re looking for a challenge, we would love to have you! Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Physical Access Control Solutions (PACS): HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security. As our Sales Engineer III, you’ll support HID’s success by: Acting as the Sales team's technical encyclopedia during the sale cycle, representing the technical aspects of how the product solves specific customer problems. Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID PACS Solutions, Product and Services. Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success. Building trusting relationships with technology decision-makers and influencers. Gaining a deep understanding of the channel partners’ technology and business strategy. Organizing demos and POC to properly represent HID during seminars, conferences and tradeshows Providing technical training to partners and end users on HID-specific technologies, tools and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration and others. Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers. Improving HID’s portfolio by providing regular partner feedback to internal cross-functional teams including Product Management. Maintaining a strong technical command of the HID portfolio. Learning new technical concepts by leveraging internal experts and external resources such as field experts and technical articles.

Requirements

• Bachelor's degree in a technical field such as IT, Science or Engineering or equivalent work experience.
• Minimum 4 - 5 years of Technical or Presales experience supporting an Physical Access Control Technology/Solution desired.
• Minimum 2 – 3 years of in-depth HID PACS Products and Services experience required.
• Understanding of PACS system and components such as: Directory services (Active Directory, LDAP, X.500); Databases (Microsoft SQL and/or Oracle); Network protocols (SSL/TLS, HTTPS, MQTT, RADIUS); Authentication protocols (SAML, OAuth, OIDC); Network security (Firewalls, DMZ, VPN); o Cloud integrations (RESTful APIs, SDK), Encryption standards (AES, RSA, ECC, PQC), and device provisioning workflows.
• Knowledge of industry standards such as OSDP, Wiegand, ISO/IEC 14443, ISO15693, UL294, AES, FICAM, PSIA and mobile access technologies.
• Structure and representation of digital information (bits, bytes, MSB/LSB, JSON, CSV etc.)
• Knowledge of vertical-specific PACS requirements and compliance standards.
• Excellent industry knowledge and a willingness to keep up with trends.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a matrixed organization.
• Strong technical aptitude and able to convey and understand technical concepts.
• Being able to dig deep into the world of bits and bytes to solve customer issues

Nice To Haves

• ASIS PSP, CSEIP, CISSP certified or other PACS Domain certifications preferred.
• Understanding and experience of the access control and/or IT sales channel market preferred.
• Enjoys working on a remote team with multiple account managers, partners, and customers throughout the region

Responsibilities

• Acting as the Sales team's technical encyclopedia during the sale cycle, representing the technical aspects of how the product solves specific customer problems.
• Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID PACS Solutions, Product and Services.
• Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success.
• Building trusting relationships with technology decision-makers and influencers.
• Gaining a deep understanding of the channel partners’ technology and business strategy.
• Organizing demos and POC to properly represent HID during seminars, conferences and tradeshows
• Providing technical training to partners and end users on HID-specific technologies, tools and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration and others.
• Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers.
• Improving HID’s portfolio by providing regular partner feedback to internal cross-functional teams including Product Management.
• Maintaining a strong technical command of the HID portfolio.
• Learning new technical concepts by leveraging internal experts and external resources such as field experts and technical articles.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level