Palliative Support Specialist - Part-time

Affinity Hospice•Birmingham, AL

23h

About The Position

The Palliative Support Specialist is the first-line operations hub for the palliative care team. This role manages intake and scheduling, payer/benefit verification, non-clinical order and DME coordination, health-information and consent workflows, cross-team communications, and basic operational reporting so clinicians can focus on care. This is an administrative, non-licensed position.

Requirements

High school diploma required; associate’s degree preferred.
1+ year in healthcare operations/medical office, palliative/hospice preferred.
Strong customer service and phone etiquette; accurate data entry; basic spreadsheet/reporting skills; ability to manage multiple queues; sound judgment in routing/escalation.
Familiarity with EMR, e-signature, payer eligibility, and collaboration tools (training provided).

Responsibilities

Serve as the first point of contact for patients/families; manage calls and messages, resolve routine needs, and coordinate appointments with the appropriate provider and location.
Monitor incoming referrals from designated channels; create/maintain patient records in the EMR and ensure required documentation is captured and filed accurately.
Complete insurance eligibility/benefit checks and document results; collaborate with revenue cycle on payer requirements and authorizations as directed.
Prepare and route order packets for signatures through approved tools; coordinate with internal/external partners for service and equipment fulfillment; track status and follow-up to closure (no clinical selection or substitution).
Support record requests, consents, and disclosures in accordance with policy; ensure privacy, accuracy, and timely transfer of information between care settings.
Maintain clear, timely updates in shared workspaces (e.g., Teams) to support handoffs among clinical, sales, and leadership teams; escalate barriers and exceptions promptly.
Maintain standardized logs (e.g., daily referral/EOD summaries, pending lists) and update designated data fields to support routine reporting, throughput visibility, and audits.
Adhere to HIPAA, state/federal, accrediting-body, and internal policy requirements; participate in simple chart checks and process improvements as assigned.
Provide general office support, coverage for peers, and assist with testing or updates to approved systems and workflows.