Palmetto Cafe Assistant Manager

BHC•Charleston, SC

About The Position

The ideal Palmetto Cafe Assistant Manager at The Charleston Place Hotel candidate will provide leadership, support, direction and supervision of staff in the daily operations of the Palmetto Café. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the person.

Requirements

High school diploma or equivalent.
3-5 years of relevant experience in high-volume luxury hotels.
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Responsibilities

Oversee the daily operations of Palmetto Café.
Maintain and oversee financial planning, budgets and payroll.
Determine weekly and monthly volume forecasts.
Conduct daily pre-meal meetings with service staff.
Supervise floor during operation.
Coordinate all functions in dining room during service.
Set service staff schedules.
Monitor and critique the quality of the food.
Maintain food displays, special boards and/ or descriptions.
Monitor guest satisfaction comment cards; provide feedback to the Chef and F&B Director.
Check reservations against VIP list from front desk; handle special attention details as needed.
Ensure service to all guests follows established standards, is consistent, efficient and courteous.
Document pertinent information in department’s logbook
Enhance company EEO position by making a good faith effort to recruit, select, develop, and retain protected class employees.
Monitor staff to assure that they are following established safety and infection control policies and procedures including body mechanics and ergonomics.
Monitor and handle guest complaints, ensuring guest satisfaction.
Review department profits, payroll expenses, etc.
Review and maintain other expense control sheet.
Identify and implement methods for efficiency and reduction of payroll costs.
Administer pay increases according to length of service, performance evaluation, and hotel policy standards.
Assist in the development of new marketing ideas within the department.
Prepare monthly, quarterly, and yearly budget forecasts.
Interview, select, and train excellent staff.
Conduct performance evaluations and disciplinary procedures.
Coordinate and supervise the ordering of all Palmetto Café supplies.
Conduct monthly inventory of supplies.
Implement sales promotions and merchandising programs oversee/ monitor credit card charge procedures, reconciliation/ deposits, house charges, and check controls.