Parent Aide / Family Support Mentor (Manchester, NH) FT

Waypoint•Manchester, NH

2d•Hybrid

About The Position

Empower parents. Strengthen families. Create safer futures. At Waypoint, our Family Support Mentors (Parent Aides/Coaches) guide families involved with DCYF through vulnerable moments toward lasting stability. If you’re passionate about child safety, positive parenting, and practical problem-solving, this is where your compassion becomes transformation. We have a Full-time opening on our Manchester, NH team. Flexible full time schedule. Afternoons and weekend availability preferred to meet with families around school and work obligations. Perfect hours for day time care takers or parents of young children that need afternoon and weekend work.

Requirements

Associate’s degree with 2+ years of related social services experience, or 4+ years of relevant experience
Must be 22+ years old (per DCYF requirements)
Flexible schedule including after-school hours and some weekends
Valid driver’s license, clean driving record, reliable vehicle, and insurance meeting agency standards
Comfortable installing car seats and navigating child transportation safely
Tech-savvy: familiar with Office 365, SharePoint, and electronic documentation systems
Strong written, verbal, and time management skills
Understanding of trauma, mental health, and substance misuse—and a passion for meeting families where they are
Physically able to support active children: sit, stand, climb stairs, and engage playfully and safely during visits

Nice To Haves

Lived parenting experience and/or experience supporting families facing adversity is highly valued

Responsibilities

Coach & encourage. Use evidence-based Family Time Coaching to model nurturing parenting skills during supervised visits.
Keep kids safe. Provide calm, emotionally and physically secure environments while transporting and supervising children and parents.
Drive progress. Collaborate with CPSWs/JPPOs, foster or kin placements, and your supervisor to deliver goal-focused interventions—health & safety education, resource referrals, life-skills training and more.
Document & coordinate. Maintain clear, confidential electronic records (Office 365/SharePoint) and manage a dynamic schedule of multiple daily visits.