Customer Service/Front Desk (Park Host)
About The Position
Park Hosts are the front lines and first impressions when it comes to the sales and service of our park. Your primary responsibility is to ensure that guests are greeted with a smile, and that all guests continue to experience an exceptional level of customer service and support throughout their entire visit. This position is supervised by the Park Operations Assistant Manager and Park Manager. About Us The Adventure Park, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation. Our adventure parks bring together people of all ages to challenge themselves, develop their confidence and build connections with each other, the outdoors and our team. Learn more by visiting our website at myadventurepark.com. Become a leader on our team where we promote a continuous learning environment and career development opportunities. Benefits include competitive pay, paid training, complimentary climbing and other Park activities, a flexible schedule and more.
Requirements
- Possess a friendly disposition and professional demeanor at all times
- Strong communication skills and a kind, patient approach to working with people
- Reliable with a strong work ethic and personal integrity
- Attention to detail
- A PASSION FOR WORKING OUTDOORS AND THE ABLIITY TO HANDLE ALL WEATHER CONDITIONS
- Able to quickly and competently pick up new skill sets both in training and on the job while maintaining the highest quality standards of performance
- Candidates must be at least 18 years old, able to lift 30 lbs
Nice To Haves
- Candidates with background/experience in one or more of the following areas are preferred: travel/tourism, service industry, customer service, retail, hospitality
Responsibilities
- Provide our guests with an amazing experience!
- Greet and check in guests. Provide general Park information and directions
- Complete ticket sales, reservation reschedules, and account credits according to the Park policies
- Work on-site with group and birthday party organizers to provide assistance to groups and birthday parties with advance reservations
- Retail sales and inventory management
- Guest management in the event of a weather closure
- Complete assigned opening and closing procedures
- Assist in Park event set up and coordination as needed
- Upkeep and general cleanliness of retail area, ticket sales area, bathrooms and other customer and staff areas
- Harnessing and de-harnessing guests
- Conducting inventory of customer equipment
- General park duties, including mulching, cleaning, trash runs, harness processing, and water station refills, with other duties or tasks as assigned
- May be cross-trained for shifts in our new Owl Creek Landing attraction.
Benefits
- competitive pay
- paid training
- complimentary climbing and other Park activities
- a flexible schedule
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
