Park Service Specialist

Bristol Mountain Aerial Adventures•Canandaigua, NY

About The Position

Bristol Mountain Aerial Adventures is currently seeking Park Service Specialists who are energetic and detail oriented. These individuals are the first and last touch point for our guests at Bristol Mountain Aerial Adventures and therefore will require a pleasant and cheerful demeanor. The primary responsibilities include booking reservations, handling guest inquiries, harnessing guests for their adventure, ticket sales, retail sales, group coordination, group sales calls, and overall customer satisfaction.

Requirements

18 years of age or older and prior work experience
Passionate about the outdoors
Commitment to safety and attention to detail
Ability to handle cash and credit transactions and balance a cash drawer
Must have excellent verbal communication and customer service skills
Must have weekend availability and flexible weekday availability
Must excel in computer literacy including point of sale and reservation software

Responsibilities

Welcoming guests to Bristol Mountain Aerial Adventures and handling any guest inquiries
Answer phones and make bookings for the Aerial Park and Zipline Canopy Tour using reservation software
Ticket sales and issuing rain checks using point of sale software
Retail sales and retail inventory
General customer service responsibilities
Keep inventory and maintain Adventure Park and Zip Line Canopy Tour equipment
Maintaining a clean working environment and park facilities, including staff and guest space
Coordinate with Adventure Sales Associate and Park Manager to facilitate groups and assist with special events
Work with guests to ensure a positive and lifelong memory
Complying with and enforcing the policies, procedures, and regulations of Bristol Mountain Aerial Adventures
Assist guests with harnessing for activities
Assist with other duties in the park as needed