Parking Customer Service Representative

About the position

The Parking Customer Service Representative is responsible for collecting parking fees, driving the shuttle bus, maintaining parking areas, and providing excellent customer service. This part-time position requires interaction with customers and the ability to handle cash transactions securely.

Responsibilities

• Collect parking fees from customers and process employee parking transactions, promissory notes, and exception tickets.
• Assure security of cash receipts and perform end-of-shift cash verification and close-out procedures.
• Troubleshoot and perform minor equipment repair.
• Perform car inventory procedures and report within specified time requirements.
• Greet passengers in a friendly, courteous manner.
• Supervise the conduct of passengers in the vehicle and at boarding locations.
• Prepare shuttle bus for operation and inspect for damage and clean at end of the shift.
• Monitor two-way radio calls, report adverse conditions, and complete accident/incident reports.
• Assist customers requesting directions and assistance in a courteous, professional manner.
• Perform assigned snow removal duties.
• Collect baggage carts.
• Clean up booth area and offices, pick up debris in the parking garages/lots and clean/wash equipment.
• Perform other duties as assigned.

Requirements

• High school diploma or GED with a course in Business Math.
• Experience with cash, check, and credit card transactions and balancing receipts/cash reports required.
• Direct customer service experience required.
• Must possess a valid driver license, free of serious or frequent traffic violations.
• Must have a clean, neat appearance and pleasant disposition.

Nice-to-haves

• Snow removal, janitorial, automotive maintenance/repair experience preferred.