Parking Supervisor

ASM Global•Ontario, CA

1d•$21

About The Position

Responsible for overseeing the safety and security of Toyota-Arena, Ontario Convention Centers (OCC) and ONT Field patrons, employees, and assets. Parking Supervisor will assist guests of facilities with directions, information and guidance in a friendly, helpful and efficient manner, while fulfilling the specific event requirements as determined by the Parking Manager, Sr. Parking Manager and the Director Security.

Requirements

Supervised teams of 10–30 employees
Previous supervisory or leadership experience is highly preferred.
Deal diplomatically with the public and fellow employees
Knowledge of traffic control and organization
Radio skills
Greet guests in a friendly manner and be professional at all times.
Stay calm under pressure.
Being able to stand for prolonged periods of time
Ability to work with minimal supervision
Strong Customer Service skills
Good organization skills
Ability to effectively supervise staff
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Ability to work irregular hours including, night shifts, weekends and holidays
Professional presentation, appearance and work ethic
Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 30 lbs.
Walking for long distances for more than 50% of workday.
This position may require work inside or outside of the building, as needed by events.
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
Employees may be scheduled to work until 12:00am or later.
Must be able to pass background.
Employee should use precautions & follow safety guidelines.

Responsibilities

Greet and welcome guests in a friendly and courteous manner.
Training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
Answer questions regarding parking procedures and lot regulations.
Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations.
Maintain daily logs of parking activity, including occupancy and incidents
Supervises staff assigned to shift and ensures employees on shift are provided breaks and/or meals breaks
Conducts shift briefings with staff providing necessary information
Reviews department checklist and accounts for all equipment
Notifies Manager of necessary employee counseling
Interacts with the public and all levels of management and fellow employees
Monitor employee compliance of facility rules, regulation policies and procedures, and safety requirements.
Set-up and replace before and after each Event
Perform other job-related duties as required.