Parks Customer Service Associate- Campgrounds- PT

Hall County•Gainesville, GA

30d

About The Position

To provide a variety of customer service responsibilities, to include answering phones, greeting customers, providing information and assistance regarding services, procedures, facilities, reservations, program registration, fees, addressing customer concerns, or other issues. Provide clerical and light administrative office tasks, collection of fees or monies, opening and closing facilities, light facilities maintenance, setting up and breaking down of events, maintaining safety and security, and other duties relative to Parks operations and events.

Requirements

High School Diploma or GED, or equivalent
Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.
Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).
General computer skills to include Microsoft programs, email, and Parks specific reservation software.
Ability to work nights, holidays and weekends.
Excellent customer service and telephone skills to include anticipating needs of customers for information.
Ability to communicate tactfully and courteously with the public and staff members.
Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.
Clerical skills to include light typing and word processing, filing, recordkeeping
Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.
Knowledge of building, grounds, and security systems.
Problem solving skills.
Ability to work independently.

Responsibilities

Provides excellent customer service by greeting visitors and providing information to customer inquiries and requests.
Assists customers with program registration, community center membership, fee collection, and reservations.
Answers telephone and routes calls to appropriate parties and takes messages as needed.
Receives and sorts mail; distributes to appropriate parties.
Light typing and word processing to include emails, orders, memos, and other business documents.
Responsible for opening and closing facility, which includes scheduled events, facility rentals, evening and weekends.
Monitors facility and maintains order.
Sets up and breaks down room and event set up for customers.
Provides assistance and customer service to the public during events.
Monitors complex for, and maintains safety and security.
Performs light maintenance to ensure complex is neat and orderly.
Assists Facility Coordinator with clerical and administrative duties as needed.
Responsible for handling reservations for campsites, pavilions, event centers.
Responsible for entering reservation information into computerized reservation system.
Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to use cash register and credit/debit card transactions.
Performs accounting functions to include daily deposits, pavilion rentals and reservations, monetary recordkeeping.
Monitors and maintains safety, security, and control of park access.
Is knowledgeable on rules and regulations for a multi-use park with both camping and day use visitors.
Responsible for working independently with limited supervision.