Part - Time Assistant/Tech, DxS Back Office - FY 2026

About the position

Provide general IT support for the DxS Technical Services department. This paid part-time position reports directly to the manager and/or full-time technicians as directed. On-site training in all processes and tools will be provided. The individual must understand and be committed to the efficient operation of the department while maintaining confidentiality. The individual must take pride in the details of the position and be proficient at prioritizing and handling multiple tasks.

Responsibilities

• Assist in the computer lab front desk with computer station and/or printer issues or questions.
• Troubleshoot basic hardware, software, and network connectivity problems on campus, configure equipment, inventory assets and peripherals, and basic record-keeping of job activities.
• Maintain organization and cleanliness of the office and workbenches, which may include cleaning, vacuuming, recycling of boxes and packaging materials.
• Setup and image devices for bench stock and/or support engineers. This may include assisting the engineers in transporting, installing, securing and cable managing devices at all classrooms, labs, and/or staff offices.
• Bench stock inventory and reporting of all technological and non-technical equipment.
• Assist with asset handling for surplus, salvage, moves, etc. under the supervision of the OTS staff as needed.
• Assist support engineers with customer facing situations ... troubleshooting and resolving technical issues for faculty, staff, and students in lab and classroom environments (on-site training provided).
• Answers questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.

Requirements

• Must be dependable, punctual, self-motivated, work with minimal supervision.
• Basic knowledge of computers, office applications, and Internet skills (additional training will be provided).
• Proficient in Office apps (Word, Excel, Outlook, etc.) and excellent writing skills.
• Familiar with calendar scheduling, Internet searching and document editing/creation.
• Able to physically transport and maintain equipment including under desks.
• Able to lift and transport 25-50+ lbs. repeatedly throughout the day.
• Smile and be productive in your work, including good customer service skills (in-person or remotely).
• Maintain academic standing to maintain employment.

Nice-to-haves

• Pursuing or interested in pursuing an IT-related vocation.
• Successfully completed IS101 or equivalent course or study.
• MTA, CompTIA (A+, Network+, Cloud+, Security+), ACMT, HDI, etc.
• Letter of reference from faculty.