Part-Time HR Employee Relations & Client Services Consultant

Opportunity Communities•Boston, MA

2d•Onsite

About The Position

OppCo is a non-profit member organization that provides locally-based non-profit community developers (CDCs) who are building vibrant neighborhoods with an opportunity to achieve the benefits of a larger-scale entity without losing local independence and control. By centralizing financial management and other administrative functions, and by sharing expertise in core programs central to the business of community developers (real estate, asset management, and resident services), OppCo members are better able to meet the need within their communities, to achieve deeper impacts in their core lines of business, and to ensure that change is equitable. Position Summary The HR Employee Relations & Client Services Consultant provides day-to-day HR consultation, manager coaching support, and employee relations triage across the OppCo network. This is a part-time position (15–20 hours per week). This role strengthens service delivery by preparing documentation, coordinating follow-through, and resolving routine-to-moderate HR issues in alignment with established standards. The HR Employee Relations & Client Services Consultant supports the SVP HR by reducing avoidable escalations and ensuring consistent execution.

Requirements

5+ years HR generalist/partner experience
Strong judgment, documentation skills, and discretion
Experience supporting employee relations and manager coaching
Ability to manage a portfolio across multiple organizations
This role requires a consistent schedule with regular in-person, on-site presence across full member organizations and affiliate members to support managers effectively, build trust, and ensure timely issue resolution.

Responsibilities

Owns first-line HR guidance and manager support across portfolio
Owns HR case intake, documentation preparation, and resolution tracking
Owns coordination of HR service delivery with Ops and Recruiting
Supports SVP HR with recommendations and documentation for escalations
Supports implementation of HR-related REDI work across the network through manager reinforcement and follow-through
Supports HR intranet adoption by identifying gaps, routing feedback, and reinforcing tool usage
Advise managers on performance expectations, documentation practices, and corrective action steps
Provide coaching for manager conversations (preparation, talking points, follow-up requirements)
Support leaders with consistent HR guidance aligned to OppCo standards
Conduct intake for employee relations concerns and define next steps
Prepare documentation including coaching plans, corrective action drafts, performance plans, and separation preparation materials
Track case status, ensure follow-through, and coordinate escalation when needed
Coordinate with HR Operations & Payroll Manager on operational requirements resulting from HR actions
Coordinate with HR Recruiting Specialist during hiring escalations or role transitions
Support consistent response cadence and clear closure on HR requests
Support delivery of HR-related REDI work across full member organizations and affiliate members through implementation coordination
Reinforce consistent manager expectations and adoption of network REDI practices (as defined by SVP HR)
Track action items related to REDI implementation support and coordinate follow-up as needed
Support usage of intranet-based HR tools and resources by routing member questions and reinforcing standardized processes
Identify missing tools, outdated templates, or unclear guidance and communicate updates needed to the intranet owner (HR Recruiting Specialist)
Coordinate with SVP HR on any intranet changes that relate to high-impact HR practices or network-wide implementation needs